Local number is showing as other countries (Nigeria, Sri Lanka)
ChezLulu
Newbie

I have a Samsung S21 FE 5g, purchased 3 weeks ago. No issues until this morning, when I went to dial 2 local numbers, and though both connected, both showed a country name (Nigeria/ Sri Lanka) under the phone number as it was dialing. It now shows in my completed calls as I called Nigeria and Sri Lanka. 

this is very concerning. Please advise on what's going on and how to fix it.

 

Of note, my last phone also started doing this a few months ago.

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Re: Local number is showing as other countries (Nigeria, Sri Lanka)
vzw_customer_support
Customer Service Rep

Good morning, ChezLulu. We want to ensure that your phone works correctly. Are you currently located in the United States? If yes, please share your current ZIP code and we can check for any potential network issues.

 

You mention that this happened before with another phone. What exactly did you do with that phone to resolve the issues? -Antonio

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Re: Local number is showing as other countries (Nigeria, Sri Lanka)
ChezLulu
Newbie

22949

I didn't do anything on the old phone. It was a S10. 

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Re: Local number is showing as other countries (Nigeria, Sri Lanka)
vzw_customer_support
Customer Service Rep

 

I will check my systems alerts now for you. You said this started this morning, but you said this happened to your last phone too, what happened with that?

*Nicole

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