Locked out of my phone
russp212
Newbie

After setting up a biometric lock (fingerprint) my S8  prompts me to enter a numeric PIN. What pin. Never had a pin for the phone, alpha-numeric password yes but not a number pin. Im now locked out and it says it will go to factory reset if I exeed a certain number of attempts of entering a wrong pin. I called Verizon, no help there. Any suggestions as I REALLY hate to loose my info.

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bearone21
Legend

you were asked for a pin when you setup the biometric.

remember to setup the pin for the backup after the factory reset.

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