Locked samsung phone
Fretwobeme
Enthusiast - Level 1

I bought a z flip 3 5g phone from a "friend" and evidently she has an unpaid balance and the phone is locked! I paid her $500 for the phone and just want to put my qlink sim card in and be able to use it. Is there any way?

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vzw_customer_support
Customer Service Rep

Good morning, being on top of your equipment is vital, especially if you are looking to take advantage of an unlocked device.

 

Each carrier has its own unlock policies. Here is ours: https://www.verizon.com/about/consumer-safety/device-unlocking-policy.

 

If you are looking to bring an unlocked Verizon phone to Q Link Wireless you will need to contact them through any of the options found on this page: https://qlinkwireless.com/members/support.aspx.

 

Keep in mind that phone's that have an unpaid balance most likely cannot be used until the pending amount is taken care of. ~Gilbert

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vzw_customer_support
Customer Service Rep

Good morning, being on top of your equipment is vital, especially if you are looking to take advantage of an unlocked device.

 

Each carrier has its own unlock policies. Here is ours: https://www.verizon.com/about/consumer-safety/device-unlocking-policy.

 

If you are looking to bring an unlocked Verizon phone to Q Link Wireless you will need to contact them through any of the options found on this page: https://qlinkwireless.com/members/support.aspx.

 

Keep in mind that phone's that have an unpaid balance most likely cannot be used until the pending amount is taken care of. ~Gilbert

vzw_customer_support
Customer Service Rep

Hope we addressed all your concerns.

 

If you need anything else, do not hesitate to reach out. Remember, Verizon is always here for you.

 

Have a wonderful day! ~Gilbert

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