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Loosing Network connection
Margotsha
Member

I lose my network connection daily. This means that once I eventually notice, I have to do a hard restart (shutting down, taking the battery out, and restarting). Once I restart, it sometimes lasts for days or just 5 minutes. This is extremely frustrating! Has anyone else had this problem or know how to fix it without having to keep taking the battery out?

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Re: Loosing Network connection
Ann154
Expert
Expert

Does switching to Airplane mode for a minute help?

Are you in an area where 4G hasn't been deployed yet or could have any planned expansion of the 4G LTE network? I notice when I have network issues that they usually announce a network expansion within a month of the problem.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Loosing Network connection
Margotsha
Member

Nope, we've had 4G here for a long time. And Sure I can try switching back and forth with airplane mode, but that goes back to a temporary fix, which I'll have to do again in a few hours when it happens again.

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Re: Loosing Network connection
NYNan
Member

Having the same problem in New Orleans.  Sometimes I just loose connection in the middle of a conversation.  And I know I'm not is a dead zone, the coverage is good.

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Re: Loosing Network connection
vzw_customer_support
Customer Support

Thanks so much for letting us know about the problems you are having with your data connection.
I don't want a band-aid on this any longer!
Are you able to determine when this problem began?
It would also be helpful to know what software version you have on the device.

Go to Settings>About Phone>View build Number

Does it affect calls or just the data?

I look forward to your reply in order to help us get a resolution for you.

Tamara H.
Follow us on Twitter @VZWSupport

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Re: Loosing Network connection
Margotsha
Member

Thank you Tamara,

 

The build number is JRO03O. This effects just the data, I can still receive calls. I think it started happening last fall (September/October 2012), bue I can't remember exactly when. THank you!

 

-Margot

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Re: Loosing Network connection
DroidGalaxy
Member

this happened to my GN. Signal would go grey and only reboot would resolve. Being under my 1 year warranty VZW ended up swapping me a replacement Galaxy Nexus device. New Galaxy Nexus is working great!

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