Re: Lost Pictures after spending hours at the Verizon store
vzw_customer_support
Customer Service Rep

Being able to retrieve your photos is very important and we do want to help as much as we can, MCGEETOPPER.  What happens if you remove the SD card and place it in another device?  Do the photos then show up in that device?  What if you insert the SD card into a computer?  Is the computer able to read the files?  When the SD card is inserted in another device, how much storage does it show as used and available?

 

 

Adam_VZW
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Re: Lost Pictures after spending hours at the Verizon store
MCGEETOPPER
Newbie

We took the SD card out of the phone and inserted it into the computer, no pictures were on it.  The lady at the store had loaded it into another device, no information had been storing to it.  We took it to Best Buy the geek squad did not see any pictures on the SD card or the device.

Thank you,

Personal information removed as required by Verizon Wireless Terms of Service

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Re: Lost Pictures after spending hours at the Verizon store
vzw_customer_support
Customer Service Rep

Thank you so much, Joseph, for providing us with this updated information. As the heart of our Verizon family, we want to continue to ensure we've reviewed all the options to get this information back for you if possible. Though we never want to mislead you, or provide you with you with any false information, we still have this as a priority to review further. Though we never want you to feel as if you're repeating yourself or any steps you've taken to get this information back, we want to confirm details that we're unable to see in previous conversations. To start, can we get the model of the SD card that you've experienced this deleted information with? Lets confirm the following steps have been completed as well. Connect your SD card to PC, launch EaseUS data recovery software, select the card and click "Scan" to search for all the deleted/lost photos/pictures and existing files. 

quick scan will start first. After it completed, a deep scan will automatically launch in order to find more files. After the scan, preview all the listed recoverable photos. Finally, click "Recover" button to retrieve them back from SD card.

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