MMS messages
Kiriousity
Enthusiast - Level 1

Occasionally I'll be in a group text with people and suddenly I can' send or receieve any types of MMS messages for about 10 minutes to an hour.  MMS messages show up separatly and then once the error is done I have to go download each message thay i reveived. Sending messages just fails and i get an error that says Error: Network Error occurred. Sms messages work just fine. A few people I know on Verizon have this same issue. And then it just clears up on its own. Can this be solved??

Steps I've tried:

Chatting with verizon help, Rebooting the phone, resetting network settings, clearing cache and data for messages app, trying other messaging apps, factory resetting the phone, a new sim card, a whole new device, turning on airplane mode and then turning it off, using only data or wifi. Crying and praying to the verizon gods to make my phone work.So far nothing works except for time. 

Long time samsung galaxy user and I've never had this much of a problem sending messages before switching to Verizon. I've had this error with the Samsung Galaxy Note 20 ultra as well so it seems like it's a network issue?

Please please advise or let me know if you have had this error too so someone at Verizon can fix it? Thanks all

39 Replies
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us. We're terribly sorry for the issues you're experiencing. Multimedia messages (MMS) rely on a stable data connection. Are you having issues with your data connection in general? Are you connected to Wi-Fi. 

~Ivone

0 Likes
Kiriousity
Enthusiast - Level 1

Thanks for replying Ivone! No, everything else works just fine both data and wifi. I usually have half to full bars in my area. The only thing I see affected is group and picture messages. I'd think if my data was spotty I'd not be able to use anything else.

valarie22
Enthusiast - Level 1

I have the exact same issue. It's happening more frequently and even more frustrating when in work group chats. I have also tried every single thing listed above, including crying! My Wi-Fi is great at work and home. It doesn't matter where I'm at or whether I'm connected to Wi-Fi or not. There has to be a resolution for this. 

vzw_customer_support
Customer Service Rep

valarie22, we appreicate you sharing with us that you have already tried many steps to get our group messaging to work as expected for you. I can't imagine this has been an easy process for you, but we are here to assist. We will be sending you a Private Note to gather some additional information so that we can begin working towards a resolution with you.

-Andi

0 Likes
jfreitas0313
Enthusiast - Level 1

This has just started happening to me as of yesterday.  Unable to "download" a mms received.  Network Error.

sandler777
Enthusiast - Level 2

Same here. I can not download MMS. Started yesterday for me as well!

Robertsony
Enthusiast - Level 1
  • Same issues here. It seems to across Verizon. Worst experience since switching to Verizon!!
vzw_customer_support
Customer Service Rep

Robertsony We're sorry to read about the issues with your MMS messages. Were any changes made to the device before this started? ~Peter

0 Likes
vzw_customer_support
Customer Service Rep

jfreitas0313 We definitely want to help you out with your MMS concern. Do you have issues with regular text messages? ~Peter

0 Likes
Kiddio
Newbie

I been having this problem since I switched to the FOLD4 last year. Bit 2 days ago it got worst.

I went to the Verizon store yesterday and a lady there had the same problem......

0 Likes
vzw_customer_support
Customer Service Rep

Kiddio We're sorry to read about the issues you're having with MMS messages. What happens when you try to send a message? ~Peter

0 Likes
solutionsseeker
Enthusiast - Level 3

Same issue here for the past few months, Galaxy S23 user.  I've tried all the troubleshooting with Verizon reps via Live Chat.  The only remaining step is to reset my phone to factory default and start over.  Has anyone found a solution to this problem sending MMS messages before I do a reset of the entire phone?

vzw_customer_support
Customer Service Rep

Hello. We will be glad to help. Please tell us, what's the make and model of your device? ~Geo

0 Likes
solutionsseeker
Enthusiast - Level 3

Thanks. This is happening with my Samsung Galaxy S23.  It is also occurring for my wife on her Samsung Galaxy S23 Ultra.

vzw_customer_support
Customer Service Rep

Thank you very much for the information. If all troubleshooting has been done, the next recommended step would be to factory data reset your phone. You can actually find the troubleshooting guide for the S23 here: https://www.verizon.com/support/samsung-galaxy-s23/ Just to make sure all steps have been already done before that reset.

~Jesse

0 Likes
solutionsseeker
Enthusiast - Level 3

Thanks, Jesse.  I'll revisit the troubleshooting steps and see about the reset if needed.

0 Likes
vzw_customer_support
Customer Service Rep

Thank you for these details. Please tell us, is your device and apps up to date? Have you made any recent changes on your device? What messaging app are you using? ~Geo

0 Likes
solutionsseeker
Enthusiast - Level 3

Device and all apps are up to date, updates are installed as they are released.  No significant changes made to the device on my part. This has been happening since about October 2023 on my device and my wife's.  I prefer the Google Messages app, but I've also tried the Samsung Messages app along with Verizon Messages.  The problem persists with all of those messaging apps.

0 Likes
vzw_customer_support
Customer Service Rep

 

Thank you for that information solutionseeker. Please try removing all but the default messaging app. Then restart your device. Then try sending an MMS message. ~Peter

0 Likes
Angmporter
Enthusiast - Level 1

Same here--this happens to me daily!  I'm always taken out of my friend group messages for a good 5-10 minutes because of this, especially when the messages become high volume (right when things are interesting and everyone wants to participate).  There are 5 people in the group chat.

I too have looked everywhere, tried so many different things.  It's annoying.  I'm a longtime android use (Samsung) and have been with Verizon for years now.  I'm usually a staunch advocate for Android and Verizon but this issue has me wanting to switch. 

0 Likes