MMS stopped working over Wi-Fi.
jmcook797
Enthusiast - Level 2

I have a Galaxy S9 Plus. Normally I use the stock messaging app or Textra. For the past couple of months I've been using Textra no problem over Wi-Fi. Since I have Wi-Fi calling enabled SMS and MMS are sent over my Wi-Fi networks as I only have 1x signal in my house. I had the S8 plus before this and I've been using it for over a year.

The past few weeks for some reason text works fine but I cannot send MMS over Wi-Fi. I can receive them just not send them. I actually did a factory reset on my phone and it didn't help so I did a factory reset on my router and it helped for about an hour. I've already talked to Verizon and AT&T who is my DSL provider and no one can figure it out. I've temporarily switch to the Verizon messaging app but I'm having other issues with it although the MMS is working. I would rather use Textra or the stock Samsung app.

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1 Solution
jmcook797
Enthusiast - Level 2

I'm now updated to Android Pie / One UI and the problem is gone.

View solution in original post

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14 Replies
JayD2017
Newbie

I am having the same issue on a Samsung Galaxy S9+; was a solution for this issue ever found?

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vzw_customer_support
Customer Service Rep

JayD2017, not being able to properly send picture/video messages should never be a concern, even if connected to Wi-Fi. I'll be glad to help address this issue so your phone is working as it normally should. Do you have this problem when connected to Wi-Fi, mobile network only or both? Are you using Verizon Messages or the standard Messages app? 

 

You may also reference our Online Troubleshooting Assistant for additional self-serve troubleshooting steps that you can take. We look forward to hearing from you soon. http://spr.ly/6588D4t56

 

 

AlanS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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duden5714
Newbie

I have the exact problem as the original poster. I live in a rural area and only have 1× network signal at home. My wife and I used to be able to send and recieve mms over wifi as long as there was a network connection to the edge network. After buying and using our s9 and s9+ it worked until around April of 2018. Then out of nowhere we can't. Mobile data is on, Wifi is connected but it will not send or recieve mms unless we use some 3rd party app and number like google hangouts. Extremely frustrating.

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jmcook797
Enthusiast - Level 2

The only solution that works for me thus far is just using the Verizon Messages app. It has Wi-Fi built in so it works regardless of Wi-Fi calling being turned on or off. Once you customize it and get used to it it's actually pretty good. Once you install it you just have to make sure you go to the menu on the upper left and then select activate account. Once it's done it's thing all your messages will be sent through the Verizon server.

Also it's really strange because if I put my friend's iPhone in airplane mode it works flawlessly through Wi-Fi calling and iMessage however if I just turn mobile data off or leave everything on it won't work. . Just not on my Samsung.

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jmcook797
Enthusiast - Level 2

I'm now updated to Android Pie / One UI and the problem is gone.

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vzw_customer_support
Customer Service Rep

duden5714,

 

I completely understand the desire to use the messaging app of your choice, and I'd like to collect a few details so that we can determine a root cause for this issue.

 

At the start, were you using the stock app for the S9 models, or Verizon Messages? How long did you have the new phones when this change occurred, and had there been any recent software updates at the time, such as to the app or the phone itself?

 

Colin_VZW
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jmcook797
Enthusiast - Level 2

No even if I have Wi-Fi connected with data on messages will not send over Wi-Fi. Only if I'm using the Verizon Messages app.

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vzw_customer_support
Customer Service Rep

I do appreciate you trying to get your device fixed CC8941. I do see that you even factory reset your device. I want to make sure we resolve your concerns. I have sent you a private message so we can continue. 

 

Amber_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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jmcook797
Enthusiast - Level 2

That meant to say only if I'm using Verizon messages will it actually send not on other apps.

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jmcook797
Enthusiast - Level 2

That's just the thing with data off it used to work. It worked over Wi-Fi calling through the router. It's actually part of Wi-Fi calling.

Failed is the only error message.

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vzw_customer_support
Customer Service Rep

Thanks for clarifying that your messages used to work fine over WiFi with data off. I understand that you have 1X signal at home (as per your previous message) and this is why you use WiFi to send your messages. Regardless of the 1X signal in your home, are you able to send messages over WiFi if you turn your device's data on?
Are you using the Verizon Message+ (http://spr.ly/6582DW8I2) application?

 

Antonio_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

We are sorry to read that you are still having issues with MMS messaging over Wi-Fi, cc8941. We want to get this issue resolved for you. You mentioned that you are using the Textra app. Are you having the same issues with the stock messaging app? We would suggest you uninstall the Textra app and the Verizon messages app and testing MMS messages with the stock messaging app. If you cannot uninstall the Verizon Messages app, disabling it will work as well. 

Pedro_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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jmcook797
Enthusiast - Level 2

Thank you I've already tried that though and it doesn't work. The strange thing is it will work over some public Wi-Fi networks but not all.

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vzw_customer_support
Customer Service Rep

We understand the need of having an application that works properly for you, while MMS do require for you to have your data on since the data information is sent through your line, what is the error message you get when you try to send the message? Paloma_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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