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Marshmallow update
Pete78
Enthusiast - Level 1
‎03-23-2016 06:27 AM

When will the Marshmallow update be available for the Samsung Galaxy S6?

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vzw_customer_support
Customer Service Rep
In response to coltonjdavis
‎03-31-2016 10:56 AM

Coltonjdavis, I know that software updates are highly anticipated. The update will come for you. Keep an eye out for it in your phone and check our news page often > http://vz.to/1KowmPp



MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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charlesh7
Enthusiast - Level 3
In response to Lamunro
‎04-01-2016 06:19 PM

I have been brand loyal to Samsung for years, but after this encounter with their support department I might need to reconsider.

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s_lester
Newbie
In response to charlesh7
‎04-01-2016 06:34 PM

I'm getting same 411 code

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JTCornish
Enthusiast - Level 1
In response to s_lester
‎04-01-2016 07:09 PM

I was able to get it downloaded on my S6 Edge earlier but I'm trying to do it on my wife's S6 Edge now and am getting the same 411 message. Anyone have any new hope??

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Dfairy22
Newbie
In response to JTCornish
‎04-01-2016 07:11 PM

411 code here too... so much excitement for nothing...

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vzw_customer_support
Customer Service Rep
In response to JTCornish
‎04-01-2016 08:00 PM

Let’s get your wife on the same page JTCornish. We are here to help. Are you trying to update the software over Wi-Fi or our Mobile Network? Have you tried placing phone in safe mode and attempting the update again http://www.verizonwireless.com/support/knowledge-base-175013/ ?


JorgeO_VZW
Follow us on Twitter @VZWSupport
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Lamunro
Newbie
In response to vzw_customer_support
‎04-01-2016 08:17 PM

I have tried to download both over WiFi and over the air in regular and

safe modes. No such luck.

On Fri, Apr 1, 2016, 10:01 PM Verizon Wireless Customer Support <

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JTCornish
Enthusiast - Level 1
In response to vzw_customer_support
‎04-01-2016 08:20 PM

I tried both of over your network and in safe mode and neither worked.

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charlesh7
Enthusiast - Level 3
In response to vzw_customer_support
‎04-01-2016 08:26 PM

It's not just him that is having the problem.  Lots of us are, but no solution from support.  I even did a factory reset and still get the error.

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HighDesert
Contributor - Level 2
In response to ZepGuy
‎04-01-2016 10:26 PM

ZepGuy wrote:

This is what I was just told in chat with Verizon:


"We have had a couple other customers chat in with the same issue (in the past 10 minutes) and we did confirm with Samsung that the Marshmallow update is on hold right now because of some bug fixes. They do not have an estimated time for the release of the update yet but once it is known it will become public."


I wonder what the bugs are that need fixing.

As I reported this morning, I successfully installed Marshmallow, and I haven't noticed any bugs...yet.  Hmmm.... ?

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Benjamin420
Newbie
In response to JP_Nelson
‎04-01-2016 06:15 PM

I'm having the same issue. Hopefully they fix it soon.

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vzw_customer_support
Customer Service Rep
In response to JP_Nelson
‎04-03-2016 04:56 PM

JP_Nelson, we will get your phone updated. Have you power-cycled your phone? Could you test in Safe-Mode? http://spr.ly/6580Bicdk
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Ayackstar
Enthusiast - Level 2
In response to vzw_customer_support
‎04-05-2016 08:11 AM

No, your ideas didn't work!  Any other bright ideas?

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dondon11
Enthusiast - Level 3
‎04-01-2016 09:31 AM

Mine too just started!   Finally, I have been checking all morning!

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cspencerjr
Enthusiast - Level 2
‎04-01-2016 08:22 PM

Add me to the list of 411 error's. Guess just watch the forums and wait.

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JP_Nelson
Enthusiast - Level 3
‎04-02-2016 05:53 AM

Downloaded this morning and installing now.

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TheS1R
Contributor - Level 2
In response to JP_Nelson
‎04-02-2016 06:41 AM

Successfully updated this morning.

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charlesh7
Enthusiast - Level 3
‎04-02-2016 03:07 PM

I tried again about 1:30 this morning and it downloaded fine.  Must have been a problem with their servers.

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