Message+ not receiving any messages - Galaxy S23+

[Ladybuc]

My message+ app stopped working about 10 days ago. I'm not sure what's going on, I can send messages, and they are delivered, but I'm not receiving anything. 

Please help! I can't do 2-factor logins. 

[vzw_customer_support]

I'm sorry to hear you are having difficulties with Messages + We recommend trying a different messaging app. Please let us know if you have difficulties with anothr messaging app as well.  -Joe

[Ladybuc]

I've tried 2 other messenger apps and none of them receive anything. 

[Ladybuc]

Do you have any other advice?

[vzw_customer_support]

We recommend using the default messaging app includer with your device, as this should not affect or make any changes to your messaging service. You can safely uninstall the Messages+ app as well.

~Freddy

[SynthpopAddict]

Is it possible Do Not Disturb mode is on?  If not, the tips in this article might help:

https://www.lifewire.com/fix-when-youre-not-receiving-texts-android-4773219

As an FYI, Messages+ is more or less dead at this point, since Verizon is completely shutting it down in 3 or so weeks and assorted features have already been disabled in recent months.

[Dan_VZ · Accepted solution]

These changes are coming to Verizon Messages (Message+):

• Message+ app Shutdown - On or about June 2024, Verizon will start to shut down the Verizon Message+ app. Once the Message+ app is shut down, you won’t be able to use the Message+ app to send and receive messages.
• Messaging Web Client Access - The ability to send and receive text messages on Verizon’s website is discontinued as of 12/11/23. Your message history will remain. You can continue to use the Android™ and iOS versions on mobile devices or the Mac® desktop version. We recommend using Google Messages to continue to send and receive text messages in a web browser.
  • Get instructions on how to use Google Messages on your laptop and eligible mobile device at Check your messages on your computer or Android tablet.
  • For iOS mobile devices, you can send and receive messages only through the Message+ mobile app.
• eGift cards will no longer be available to buy through Message+ after April 2024. You can redeem previously purchased eGift cards after this date.

Android users: We recommend switching from Message+ to Google Messages on your Android devices before June 2024. Download Google Messages directly from the Google Play Store if it's not already on your Android device.

Note: While we do system maintenance before the shutdown of Message+, other participants in your group texts may see messages with a 588 area code stating that your number has “left the group”.

This doesn’t require any action on your part. You can delete or ignore these network notification texts.