Missing shared media on Message+

I'm confused and upset. I noticed that in my texts with my boyfriend I am missing a majority of our shared media on Message+ ....I've never deleted anything on there and look back on pictures we exchange for the memories and now 75% of them are just missing. Is there a way to recover them or why did it even happen in the first place? I never went and saved most of them individually so I don't have them anywhere else unfortunately.

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Re: Missing shared media on Message+
Customer Service Rep

We never want you to be confused or upset, Carlieann. We're sorry to hear your shared media is no longer showing content you wanted to save. The Message+ app will not delete content but if content was deleted, you would not be able to get it back. You can learn more about Verizon Messages here, http://spr.ly/6604Kg3Ey. How old was this media? If you scroll through the thread does the media show there? Do your boyfriend by chance have any of the content saved on his phone? -Danielle