Moisture in USB Port
freeman525
Enthusiast - Level 1

I get this message randomly, once or twice a month- no dust or moisture on charging cable or in charging port- 

After getting the message I am unable to charge my phone via the charging port for 3-4 days.

Screenshot_20230110_131837_One UI Home.jpg

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5 Replies
vzw_customer_support
Customer Service Rep

 

Thanks for reaching out. We are sorry to read that you are having trouble with your phone and we want to help in any way we can. When did this start? Does the phone have any physical or liquid damage and what is the make and model? ~Roger

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freeman525
Enthusiast - Level 1

It's a Samsung 22 Ultra with no history of exposure to water.

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vzw_customer_support
Customer Service Rep

We know it's important to make sure you have a working device, freeman525. Have you made any changes to the device? What troubleshooting steps have you tried so far?

*Rebecca

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msanne79
Newbie

I have been having the same problem for the past 2 weeks and it is very annoying.

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vzw_customer_support
Customer Service Rep

Here are some tips on how to avoid water from damaging your device: https://www.verizon.com/about/news/vzw/2015/03/how-to-keep-water-from-damaging-your-smartphone ~Geo

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