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Move to SD Card option no longer there
tonyo906
Enthusiast - Level 2
‎06-01-2019 11:55 AM

I have a Galaxy S9 running the latest software  .

I was able to move my picture screenshots etc. from internal  storage to my SD card. But now that option is gone I can only move it to a secure  folder. This seems like it started with the last update. Is there a work around for this issue ?

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vzw_customer_support
Customer Service Rep
‎06-03-2019 12:15 PM

Please power cycle your device and try again.

EstevanC_VZW

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tonyo906
Enthusiast - Level 2
In response to vzw_customer_support
‎06-06-2019 01:47 PM

I have tried that on both of my galaxy S9 and the only option is to move to secure folder

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vzw_customer_support
Customer Service Rep
In response to tonyo906
‎06-08-2019 01:56 PM

tonyo906-

I can understand the concern of not having the option to move your files over to your SD card. Thanks for trying to get this issue fixed. Have you tried using a different SD card to rule out it is not an issue with your current SD card? Sometimes SD cards get corrupted and stop working causing the phone to not recognize the option to move files to their destination. Please keep me posted.

 

CarmenT_VZW

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