Enthusiast - Level 1

I upgraded from a Samsung S10e to a  Samsung Galaxy S23+ #with 5 G and Samsung Music App no longer works. Why

1 Reply
Customer Service Rep

Hello there! We're sorry to learn you're having issues with your Samsung Music application. I did a bit of research on this situation, and it seems that there was an update that may be causing this problem. One of the first steps that we recommend is to check for any updates on the Samsung Music application. You can do this by going to the Google Play Store, selecting your apps (on the three horizontal lines in the top-left, corner) and checking for any updates.