My Verizon Data Usage Widget Stuck on "Tap to Activate"

[BuffaloSteve]

Data Usage Widget was working fine.  Suddenly, it's showing "Tap to activate."  Cleared cache, uninstalled My Verizon updates, restarted phone, etc., but couldn't get widget to work again.  Any ideas?

[vzw_customer_support]

Thank you for bringing it to our attention that you're having trouble tracking your data. Is this happening on only one device? Do you see the same issue if you go through vzw.com?

-Melissa

[BuffaloSteve]

The problem is on my Samsung S20 FE 5G UW.  (On vzw.com, there was a similar thread six years ago for iPhones; the problem was unresolved.)

[vzw_customer_support]

We are here to help with the issue with the data usage widget on My Verizon. To better assist you, tell us a little more. Is the device software up to date? Do you have the latest version of the My Verizon app?

~Maria

[BuffaloSteve]

Both Android and My Verizon are up-to-date.

[vzw_customer_support]

Thank you for the information. We want to make sure that widget it working without any issues for you. Let's try uninstalling the app and re-installing it. You can find the steps for uninstalling here: https://www.verizon.com/support/knowledge-base-234184/ Please keep us updated.

~Jesse

[BuffaloSteve]

After following the instructions, discovered that "My Verizon" cannot be uninstalled; rather, it can only be disabled. Are any other solutions available?

[vzw_customer_support]

We haven't heard from you. If you need assistance, we are here for you. In the meantime, check if the My Verizon App is up to date, if there is and update available, please follow the steps here to update it.

https://www.verizon.com/support/knowledge-base-105501/

~Maria

[BuffaloSteve]

My Verizon is up-to-date, as was mentioned previously.  Data usage widget is still stuck at "Tap to activate."

This widget enables easy viewing of data usage at a glance, rather than opening the My Verizon app. I hope that its functionality can be restored, especially considering that it was working fine until 10 days ago.

[vzw_customer_support]

Thank you. The next troubleshooting step would be to perform a Factory Data Reset on your device. Please share the make and model so we can share the steps you need to follow to perform the reset.

~Jesse

[vzw_customer_support]

Good afternoon, just a friendly follow-up on your data usage widget issue. We understand you need support to resolve this issue. As indicated earlier, a Data Factory Reset on your device would be the next step to take. To provide the correct procedure, please provide the device make/model. ~Gilbert

[BuffaloSteve]

My phone is a Samsung Galaxy S20 FE 5G UW.  The model name is SM-G781V.

[vzw_customer_support]

Thanks for following up, we truly appreciate the phone details. To complete a Data Factory Reset, please complete the steps on this link: https://www.verizon.com/support/knowledge-base-234110/.

Prior to completing this step, make sure your content/media is backed up through a feature such as Verizon Cloud.

Please keep us posted. ~Gilbert

[BuffaloSteve]

A Factory Reset is a painful solution to retrieve the Data Usage Widget. Besides, who knows if that will even work? I'll be taking a pass for now.  I suspect that other Samsung users also have nonfunctioning Data Usage Widgets. When enough complaints are received, Verizon coders will fix the problem on the next My Verizon update.

[BuffaloSteve · Accepted solution]

It appears that someone was listening and went to work on this!  Data Usage Widget magically reappeared in a revised format and seems to be  working well.