That sounds like a hardware problem. You can reach out to Samsung directly to see what your warranty repair options are including sending the phone to the manufacturer for repair. You can also get a warranty replacement through Verizon Wireless.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
This is definitely not what you should be dealing with on a phone that is less than a year old. We want to make sure all steps are followed to get you working right once again.
We have sent you a Private Message concerning warranty services, but we also recommend checking out what is available with Galaxy Repair Service: http://spr.ly/6581EPJa1
If you are not interested in replacing the device for a potentially higher cost, getting your existing device fixed is worth exploring as well. Please keep us posted on your thoughts on this.
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