NOTE 7 RECALL EXPERIENCE???

[Predator7]

As far I can tell Verizon and Samsung are doing excellent job with Note 7 recall process!!! And Most People are here kept asking the same question over and over again!!! VERIZON HAS DONE EVERYTHING TO MAKE IT VERY CLEAR AND TRANSPARENT WHAT TO DO WITH EXISTING NOTE 7 PEOPLE THAT HAVEN'T RETURN YET OR WAITING FOR REPLACEMENT!!! So please be patient and follow the instruction that Verizon and Samsung posted here.

                                          And No I don't work for Verizon or Samsung.............

[stargazer72460]

I ordered my Note 7 through Best Buy and got the original one on August 19th.  I kept it waiting for the replacement Note 7 to be released by Best Buy and I got my wish.  I got the email from Best Buy this afternoon saying that I could go to the store and get my replacement Note 7.  I am now trying to restore all my apps and settings.

[JSM71]

"Please visit your local Verizon Wireless Store or, if purchased from an Indirect Agent please visit that Indirect Agent Store, to return or exchange your Note7 device. Bring your device, charger, accessories, packaging, and receipts you have to process your return."

Nothing about what to do if you bought online.  And specifically no offer to exchange online as should be done.  Your post is very colorful, and very worshipful of Verizon/Samsung, but very, very wrong. 

Amusing, however, that you complain that people keep asking the same question.  Yes, yes we do, because VERIZON HASN'T ANSWERED IT.  What do you do if you bought online, how do you get your replacement online?  I've been to my local VZ corporate store - their response - "keep your phone, we can't help you if you didn't buy it here."  Ball's in Verizon's court. 

[Predator7]

I also bought Note 7 online and finished ordering replacement Note 7 one hour ago!!My order still in process, will be ship tomorrow if not today but I had to pay $76.00 as a Tax and was told refund for the Tax will be issue when Verizon get the old Note 7 back so call 800-922-0204 then press 0

[RACBRO3]

That's exactly who I called earlier. Was on the phone for about an hour and got no where. I even told her there was no way I could get to a local store anytime soon and she still refused to help me.

[Predator7]

If you have bought Note 7 online or bought directly from Verizon (800-922-0204) then you have two option

A. Call 800-922-0204 ask for replacement

B. Go to Verizon Corporate Store

[Predator7]

Call again until you get a replacement order!!Some Verizon rep are too lazy or less knowledgeable to handle this kind of transaction so keep calling them until you find the right rep

[bbrown450]

so when you said "As far I can tell Verizon and Samsung are doing excellent job with Note 7 recall process!!!" then that must mean the "Lazy" verizon reps that you are speaking of....that are directly dealing with customers are all part of this "excellent job"...really?

[sztheday2006]

Call them back. I got mine reordered today around 1 o'clock after another round of calls to the two corporate stores within a 50 mile radius with no success and same stories as before and said as I saw they were available online again, how would we go about exchanging it online. My rep, Brian, said "well you are within the worry-free return period"  (yeah, right) and I could perform the exchange online. I asked if he could walk me through it and he said, "I could just do it for you if you like?" YES PLEASE!!! And yes, I had to pay for it just like it was a new device, but will be refunded when I return the original, which I didn't have a problem with. It has already shipped and will be here Thursday, in all her Blue Coral glory! At last this debacle is nearing the end. No word on my $25 credit but I'll take that up later. Have been a Verizon customer for over 20 years and have had more communication with them, mostly disappointing, during the last 20 days than all 20 years combined. I will definitely rethink my wireless options once my Husband's contract is up if not before.

[Disnie]

I completely agree!!!  I still get upset about yesterday and how it was handled.  I keep hearing the guy tell me it was only voluntary and I did not have to exchange it.  After getting back on Samsung and Verizon's website last night to see the statement again..... I got madder.  If I would of did the software update they sent to me while I still had the phone, I could not charge my phone to 100% and I would of got a warning screen everytime.  I would NOT of been happy with that considering how much this phone is.  I am still upset they took the accessories (charger and headphones) and did not replace the screen protector.  This was NOT my fault the phone was bad... Samsung handled the best they could... it is the carrier which sadly in my case is Verizon that made the whole thing living hell.

[Predator7]

Your replacement Phone should have come with Accessories!!! Verizon Corporate Store misleading and mishandling Customers which is totally unacceptable!!! Peoples that paid over $1000 for the Phone shouldn't have to go through this Verizon nightmare!!! Everybody when you go to the Store next time ,get the person Name and ask for the Manager then report to the Verizon.

[Disnie]

I could tell the manager was upset and didn't know what to do.. it was the sales guy that was the biggest butt.... he was rude and just made me feel like I was wasting his time.  The manager went to the back and talked to the district manager and they got it approved... but refused the accessories or screen protector.  I talked to Samsung today and filed a ticket for me to go to Verizon to get those things replaced.... but sad thing is... I do not even want to deal with Verizon anymore.

[garnerbt]

same for me. told me they would ship one but i would have to pay full price for it or i would have to go the local corporate store. the store told me today they were not supose to do that since i bought it online but they would do it anyway? then i get home with it and realize its not activated. I called customer service but they are closed. not sure if they are open on sundays so i may have to wait till monday. this has probably been my worste customer experience ever!

[RACBRO3]

When 10 different people call...and get 10 different answers...NO they are NOT being clear.

Just this morning I was told I could NOT exchange with one of the available phones being sold online.

Another person got their replacement exchange completed.

Samsung said carriers are to exchange phones BY the 21st..

Not ON the 21st. Not AFTER the 21st. BY. This means start when you get the phones and have it done BY the 21st. Verizon stores aren't doing anything, in fact, they claim they 'have no idea' when they will get they new phones when you call your local store. Which is NOT following the Recall, when Sprint has been exchanging Notes since Friday and ATT since Monday.

Verizon needs to get it together.

[usmc4020]

i lost my note 7 on the 26th of august, filed my claim and paid my deductible before the recall. I was later informed by Asurion about the recall. all this time i have been told that my phone is on back order tha as soon as they become available i will be notified . now after almost a month im being told that they cant secure on fore me and that i would be reimbursed the price of the phone minus the deductible. i am still paying for my phone through the edge program. if they reimburse me minus my deductible it would not cover the price of the phone or allow me to cover my edge agreement. insurance is there in an event i lose my phone i am to be made whole not put at a disadvantage.  asurion should reimburse me the full price of the phone and keep my  deductible. if the phones were available they would have to go out and purchase one at full price and keep my deductible. i have been paying for insurance to no find out they are not going to cover my phone fully. Is there anything Verizon can do to help me?

[Predator7]

Since you have lost your Note 7, you have to wait until insurance Co. get replacement Note 7 from Samsung...

[creepyrumrunner]

The local stores are absolutely ridiculous. I have been to 2 of them who each said that they have not heard about any replacements coming in. I showed them their own FAQ section on their website as well as the mass text that went out. The woman then had the nerve to argue with me saying that doesn't mean anything. It was at that point that I told her to get the manager out here. He was nicer but didn't know anything either.

[Predator7]

that sucks!!!!!!!!!!!!!!!

[Predator7]

Here is my order Status

Order placed09/20/2016 

Order number                                        218xxxx 

Products Samsung Galaxy Note7 in Silver Titanium 64GB                                                                                                                                         

   Status  Processing

[kenquig]

Sarcasm

[jcz40000]

You guys had me all scared, but I think Verizon is finally ready for this. Called in (of course was on hold for like 15min), and She was even surprised that it's all set up in the system now and easy to do. She even let me switch colors and said it'll ship tomorrow 😃