NOTE 7 RECALL EXPERIENCE???

[Predator7]

As far I can tell Verizon and Samsung are doing excellent job with Note 7 recall process!!! And Most People are here kept asking the same question over and over again!!! VERIZON HAS DONE EVERYTHING TO MAKE IT VERY CLEAR AND TRANSPARENT WHAT TO DO WITH EXISTING NOTE 7 PEOPLE THAT HAVEN'T RETURN YET OR WAITING FOR REPLACEMENT!!! So please be patient and follow the instruction that Verizon and Samsung posted here.

                                          And No I don't work for Verizon or Samsung.............

[LittleChefsMom]

My experience trying to get a replacement Note 7 has been an absolute nightmare. Nothing but a waste of my time and money. I live almost an hour from a corporate store, so a good 2 hour drive all around with a van full load of kids, including baby twins! I purchased my Note 7 from Sam's Club and was.given the run around and was told they couldn't do anything except exchange it for an S7 or edge and I would not be allowed to switch back. Verizon didn't want to help me because I purchased phone from Sams. After many hours wasted on the phone and several trips to the actual stores, Verizon finally swapped my phone for a loaner, the edge. I called and went last Thursday to pick up my new NOTE 7 phone and she got it, scanned it and said I owed $76 dollars!. Said it was the difference between the 2 phones and.it had been credited to my account.  First I heard of that since the previous employee didn't mention it at all and just exchanged the phone.  I wasnt expecting to pay $76, so I did not have the money. She said she would talk to her district manager and do a buy out so I'd just have to pay sales tax again on the new Note.  That it should be fixed by the next day. She said my phone was going on the shelf. Well I went up there today because it's the only time I have and the guy was gonna help me since she was on lunch. He went in the back and said they were all out of the note 7's and mine got sold!! What a mess!! So now I have to make yet another 2 hour trip. I just want to return the loaner phone and get away from Verizon and Samsung. I'm SO disappointed by the run around by Verizon.

[Predator7]

SO far we  have found out Verizon Local Corporate Sore not so cooperate with Customers!!! Store Managers and Employees were rude, mislead, misinformed and not helpful at all!!!!! Verizon are charging premium price for their services so it's not free!!! Verizon are way more expensive that other Carriers in the US!!! BUT Question is, Is their service are better? And answer is NOOOOOOOOOOOOOO

[garnerbt]

I have always disliked going to the local store. every time i go in there there is an i am so sorry we are short handed. EVERYTIME!!?? Have they ever had the correct number of personnel? I am fairly patient but after 45 minutes to an hour with no help every time I go in there I get a little irritated. Usually 3 or 4 other people give up waiting before I do and leave. Not sure about the circumstances but after I had been there a while one of their staff finished with a customer and left the store with like 3 of us waiting. If I did that at my job..... well I probably wouldn't have a job for long. I got to my local store around 5:00 PM yesterday. They didn't start transferring my phone storage data to the new phone till almost 7:00 PM. Needless to stay the store closes at 7:00 PM so I had to sit outside their store window till about 8:50 PM letting my new and old phone finish syncing over their wifi. Most of the time the online representatives have been helpful but this time they really let me down. I had hoped to just have them send me a new phone and i could transfer my data in the comfort of my home and i could send the old back to them but no! they said to do that I would have to pay full price for the new phone! On a recall!!?? I can't stand it when everyone you talk to says something different. I know Verizon didn't build the phone but they should have made samsung do this in a way that minimized the impact on their customers! I don't ever do reviews or post my experiences so this is a pretty good indicator I am extremely upset and its all i can do to keep from over reacting. 

[jodils]

Excuse me for not being correct with my punctuations....I called our verizon store to see if their shipment was in for me to get my replacement. They said yes. I asked them to put one back I was on my way to work (nights) and would be in the next day at 1pm to pick it up. I explained I live 20 miles away (1way) and couldn't be right there in 5 or 10 mins. The reply was "We can't hold them Samsung will not let us do that". I said this was a recall notice item and they told me the same thing. I said ok i would call tomorrow before i came in.

Next day I call... yes come on in we have a couple left. I get there and sign in tell them why I'm there and they said ok there's 5 ahead off you it should be 20 mins. (Now they always say this and its always been at least an hour). Finally my name is called and I tell them why I was there again only to be told "we just sold the last one". REALLY!!! I ask them was it a replacement for a recall or was it a new sale they said a new sale. I proceeded to ask them why the new ones coming in would not be for the people on the recall list over the new sales and they really didn't have an answer. So here I sit waiting with a phone that can go up in flames in my hand because a sale is more important than a recall FIRE HAZARD replacement. They have no idea when their next shipment will come in. I had to beg to ask them to call me and will they really be able to find that 1" by2" sticky note with my name on it when they do...or even remember too look for it. I'm not going to hold my breath or my phone to long... Those of us with the NOTE'S want the NOTE...not a Galaxy 7 or other phone. I think we should be a priority and at the top of the list for the new ones. Any help on how to get there? Thanks for listening! 

[garnerbt]

I agree! Since this is a safety issue they should have put it back for you instead of making a new sale!!

[jodils]

Just hope I can get the screen protector I paid $35. for it. so tired of the run around. no store around here has them now. going to try that 800 number will let ya all know how it goes. 

[Predator7]

Mine came today!!! Its run cooler than Note 7 just replaced, My Note 7 with Verizon went smooth, no complain here...........

[Predator7]

Get it from Amaxxx way cheaper.......

[jodils]

Who is and where us Amaxx?  But I don't want to buy another phone I want my replacement. I should not have to pay taxes ...restocking...or activation fees because of Samsung's battery partners mess up. Personally the cell companies should have had to give Samsung our info and Samsung should have done all the contacting and shipping of the new phones to us with a prepaid box for return of the old one after new one is activated all at SAMSUNG'S EXPENSE! These phones aren't cheap! And either are the damaged and possible damages!

[Predator7]

Cheap? We are talking about $1000 Phone but sadly Verizon and Samsung providing very bad unprofessional services!!!

[MAXSMOM382]

As far as I am concerned Verizon has done a horrible job on the NOTE 7 exchange. I have been a Verizon customer for 18yrs and they have been far from helpful. I still have my potentially dangerous device despite numerous phone calls TWENTY NINE to be exact and have logged 614 min or 10HRS AND 14MIN of my life on the phone over this recall. I have posted 6 messages on here and visited the local Verizon store a dozen times yet I still have my device. This forum is a sham. Verizon will post a nice response to make the public think they are helping you but NO call back ever occurs.Phone representives promise to get back to you but that never happens. Verizon's handling of my account has been SHAMEFUL. If anyone from Verizon actually reads this than please pull my call logs and listen to my calls you "RECORD FOR TRAINING PURPOSES ". You obviously need to revisit training on good customer service.

[Predator7]

I am agree 100%

[Predator7]

I am wondering if anyone receive the credit of $67? Verizon that charged tax for replacement Note 7?