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NOTE8 Battery issue after yesterday update

SO, I woke up this morning to about 80% battery life. put it on my charger to charge while in shower. took if off charger went to car for work. while sitting in car to warm up pulled out phone to text and it was dead. turned it on and it showed battery 0% and turned off again. whats going on?

So when I got to work I put it on charger and it charged to 100% in 20 mins. "not possible"

And now its stuck at 100%!  been playing games, surfing web, etc for over 30 mins and it has not dropped and its now been at least an hour with no change. what did this Verizon update do my 1k$ phone??!!

tried 2 resets, 2 soft resets. put it in safe mode and let it sit for 15 mins. still 100% battery. anyone got a clue?


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3 Replies
Customer Service Rep

Lascivious1, we are sorry to hear about your battery. Let's take a look at what is going on, Is the device on the latest Software update? Are you using the charger that came with the device?

Customer Service Rep

Having a dependable battery life is always important, and we would be more than happy to help you get down to the bottom of this. Although this can be caused by an issue with updating the devices operating software. It can also be caused by third party apps, or even a possible manufacturer issue. To know for sure, we recommend troubleshooting with one of our Customer care representatives. Plesase reach out to us on the phone, on Facebook, or Twitter for more assistance. 



if it was to 80% when you charged at work....wasn't that much to get it to 100%.