Need Advice
SkyeWalkSu
Enthusiast - Level 1

So, I'm incredibly unhappy with my Note 20 Plus. I'm still paying on it, and it's also cracked but Asurion is garbage and won't fix my screen and is charging me an insane amount to replace with another used phone. I still have a lot to pay off on my phone. What would you do? Just deal with it until it's payed off? Is my only option to maybe get another phone but then have to pay that one off as well still? 

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3 Replies
SidCangel
Enthusiast - Level 1

I need to get replacement phone because of hardware breakdown but My camera glass is broken and want to charge me $381... Phone is broken due to hardware issues... Nothing to do with camera glass. 

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vzw_customer_support
Customer Service Rep

Thank you for contacting us. I know how vital it is to have a working phone. Are asking for a warranty replacement?

*Debbie

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Doggo
Contributor - Level 3

Have you tried contacting Samsung directly and get a quote? Asurion only does the screen repair if they have the screen. No screen, no repair.

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