I had trouble with my original note 9 shutting down by itself whenever it went idle. Tech support sent me a replacement note 9. The replacement wasn't functioning right from the first time I started it up. Now, 6 weeks later, it too is powering down by itself. It will only stay on if it is on the charger, or if I keep an app running in the background (music, maps, fitness tracker, etc.) Tech support ran diagnostics on it and said it looks like a hardware issue (warranty issue) once again. They gave me the number for Customer Care. When I call that number, I get 6 minutes of ads for other companies trying to sell me things I don't want. Eventually my call is connected to another company...I never get to speak to a Verizon rep! I have tried 5 times. VERIZON IS SELLING DEFECTIVE PRODUCTS AND REFUSING TO PROVIDE CUSTOMER SERVICE.
Hardware issue and warranties isn't something customer service does, that's tier 2 tech. Reaching them would only lead to either given a number to call or be sent to another queue.
We always want to know right away if you are having some sort of device issue, because it is not normal for a phone to power itself off so frequently. I am not finding this listed as a known issue for the Note 9 either, so there's a lot more we'd want to know about the phone, especially when the same issue happens on a replacement. What was the extent that the phone was checked out prior to a replacement being ordered? What phone number were you given that has ads for other companies? I ask because the only customer service number we have would be 800.922.0204