I just put a new GS10 on my existing Verizon account and find that my voicemail notification only works about once a week! The only notification that I get is "Something Went Wrong..." The supplied voicemail app is , I believe Samsung, version 14.3.00.2
I have tried forcing the app to use mobile data and clearing the app cache and data and re-initializing the app. None of this worked.
This performance is obviously UNACCEPTABLE! How do I either FIX the installed app/phone or revert to the "old fashioned" non-visual voicemail?
Wasted about 45 minutes last evening with non-tech support chat who's main interest was in selling me a new phone or plan and and taking 10 minutes between chat responses. Why is Verizon paying these people to do nothing and was the customer's time?
Thanks,
Steve
Hello Steve_Sr, we're sorry for the issues you're encountering with your voicemail notifications. Please try the following steps:
1. Go to Apps under Settings Make sure All is selected at the top.
2. Scroll down to the Phone app goto Storage and select Clear data That should also clear the cache at the same time and should be grayed out.
3. Back out to where you are in your Apps list again (pressing the back button two times should take you there if you mess up, go to Step 1 again) and choose the Voice Mail app that looks like a little tape recorder reel. Choose Storage and then choose Clear data that should also clear the cache at the same time as well and should be grayed out after clearing the cache.
~Ivone
Ivone,
Sorry for the delay. Verizon needs to FIX their email notification system so that it works with Gmail. I never received a notification to your response.
1. I tried clearing data and cache on the voicemail app several times and then setting the app back up which did nothing.
2. Before I found your response I visited a Verizon store and magically the VM notifications started working. Go figure! So I never tried to clear cache and data on the phone app.
3. Previous internet "wisdom" on this issue seemed to indicate that the VM app would NOT update (provide notifications) on Wi-fi and MUST be forced to use cell data ONLY. Can you please verify if this is / or still is true?
Thanks,
Steve
Ivone,
Problem is still there. It now appears o follow certain cell towers. I was out in a rural area and had to reject an incoming call. When I got to my destination I had the same "something went wrong..." error message. Can't blame Wi-fi for that!
When I got home I opened the VM app and the VM was there so it apparently updated from my local cell tower or my home Wi-fi. Don't know which.
This is EXTREMELY frustrating not knowing if VM will ever show up. How do we escalate this to the next level tech support?
Thanks,
Steve
Another data point...
Was visiting a friend this morning (cell and NO Wi-fi) and started messing with my voicemail. Friend left me a VM. Again, NO notification!
It was only AFTER I went into the VM app that it did the "Refresh" dance and the VM showed up.
From what you're reporting about only having the problem with some cell towers and not others, it's because Verizon has been upgrading their technology in recent years, but not 100% of the network is fully upgraded yet. Your phone being an older model will work fine with the non-upgraded towers, but on towers with newer technology, won't work.
Well, following certain towers was only speculation due to the intermittent nature of the problem. I live near RTP, NC in a very urban area and would expect that the towers in this tech heavy area should already be upgraded.
We want to make sure you're getting your voicemail. Would you please try disabling battery optimization on your Galaxy. Here's the link with steps: https://www.verizon.com/support/knowledge-base-204545/
~Jesse
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