After 6 reps trying to troubleshoot, I've lost years of my life. MANY HOURS too. I am without cellular service now due to their 'Help' over 2 days now. Dread having to go to VZ store, as not confident they won't steal more of my time and life. Replacement phone & SIM hardly a prize. All the work I put into this only 2 month old Samsung 24+. And who will replace the screen protector tor that I paid $30 for? I am a Verizon retiree. They could have allowed my tab to gain the esim access. Terrible. Support needs much improvement.
We know how important it is to have your service up and running, and we're sorry to read that you had this negative experience. If you still need assistance, let us know, and we'll be happy to help.
~Freddy
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