New System update...preparing device....ongoing (8/13)
Jaysonol
Enthusiast - Level 3


I received a notification this morning for a new OTA System Update for my S5.  My phone asks me to 'Tap to install new software', which I do....

Then an never ending "Preparing your device for the update...." message appears along with circular animation.....but it never ends.  I've been watching this now for at least 30 minutes.  I suppose it a Samsung 'Stagefright' patch, but unsure.

Anyone know what this is?  Or is anyone else having an issue of a stalling install?

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4 Replies
bearone21
Legend

mine took the 9 minutes it claimed for the install, everything ok.

Jaysonol
Enthusiast - Level 3

It is indeed a 'security update' prepared by Samsung.  After restarting my phone, and attempting to install again, it finally took and then rebooted at completion.

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Snn5
Legend

Glad that worked.

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Snn5
Legend

You can stop the preparation process and try to do a system cache clear.  That might kickstart the process upon reboot.  I have heard it is a security patch, but that is all so far.

Power down phone

Press/hold volume up and home keys, then press/hold power key

When phone vibrates, release power key

When system recovery menu displays, release volume up/home keys

Use volume keys to navigate to wipe cache partition and press power key to select

Once finished, press power key to reboot system