New Voice Mail Count (red bullet) is not showing on icon in new Galaxy A42 5G -- How do i fix it?

[Billb1111]

The Verizon voice mail icon on my new Galaxy A42 5G phone does not display the red dot with the number of new voice mails so I often do not know I have a new message.  The Notifications are on the list when I pull down the list from the top and if I open voice mail it tells me how many new voice mails I have, but the icon does not alert me like it should.  I had the sales/tech guy at Costco try to get it to work, but he turned out as baffled as I am.   [Note that the red dot appears for missed calls, e-mail, text messages, etc., just not for new voicemail.]  Please help. 

[I would have posted this to a Samsung Galaxy "A" series, but Verizon doesn't appear to offer that opportunity.]

[vzw_customer_support]

Billb1111, we know it is important to have the notifications regarding your voicemails. Is this something that just recently began? Have you done any troubleshooting such as restarting the device or clear the cache on your app?

-Joshua

[Billb1111]

Hi Joshua,

Thanks for your response.  I'm not sure how long this has been going on, not sure if it ever worked, but phone is no more than 2 months old.  Yes, i have restarted the phone, and the tech/sales person at the Verizon booth at Costco has worked on it also.  He tried a number of things, e.g., turning on and off various settings, restarting the phone, etc.  He called the phone and the notifications showed in the notifications bar (after pulling it down from the top as "3 new notifications" [he tried 3 times], but the red dot never appeared on the voicemail icon.  Very annoying and not particularly useful.

I just cleared the cache, restarted the phone, and called it from another phone.  The result is a display of a missed call (red dot), and an additional "new voice mail" in the notifications bar when pulled down from the top, but NO red dot on the voicemail icon.  Still need help.

Thanks,

[Billb1111]

This is an addition to my just posted reply.  I just left a voice mail on my wife's identical phone (purchased at the same time/place) and her phone also does NOT show the red dot with new voice mail.  The it does buzz when one is left, shows a missed call dot, and the notification bar shows a new e-mail, but NO red dot on the green voice mail icon.

Thanks for any help.

[vzw_customer_support]

Can you please call your mobile number from your Smartphone. When the message starts tap "#" and input your password. Listen to a few messages and then end the call. Afterwards, reboot your device and then ask someone to leave you a message. This is like a reboot to your voicemail.  Let us know the outcome.

*Lisa

[Billb1111]

OK, I did all this; without success.  However, I want to be sure I am doing it correctly.

I used my Smartphone/cell phone to call my cell number.  It didn't actually go to my cell, it brought up the call voicemail page (I guess it knew the line was busy).  I pressed call voicemail, it gave me the voicemail intro, enter password them press #.  I tried your suggestion to hit # then the password, but that just reiterated the instructions to enter my password then press # which I did.  I listened to a couple messages...test...and hung up.  Rebooted phone.  Called from my land line to my cell, left a message.  Cell reacted by lighting up and sounding off.  Added missed call dot and a notification bar indication of missed call and new voice mail, but NO red dot on the voice mail icon. 

In other words, if I did all that correctly, it did not correct the problem.  Note, at one point it said it was updating my voicemail and to wait, which I did.  When I hit voicemail, it tells me there are "x" new messages and when it was last updated.  BUT still no red dot.

Still need helpl.

Thanks.

[vzw_customer_support]

Billb1111, I am always getting important messages and I know how important it is to make sure you do not miss any of them.  I personally have the Galaxy S21 Ultra and the voicemail app does not have the number for any unheard messages.  This is how the software is set up.  When it comes to voicemails you should get the icon in your notification bar at the top with the voicemail icon.  Do you get the icon in your notification bar?  -Santo

[Billb1111]

Hi Customer Support Santo,

[Sorry, I would have replied sooner, but, not unlike my Galaxy A42, this forum doesn't notify me when I get a response.]

Regarding your question, yes, I get an extremely tiny, non-de script icon like a tape, buried in with a bunch of other nearly illegible tine icons.  NOT acceptable.  I get a red bullet for a missed call, for a text, and for an e-mail.  Why wouldn't I get one for the most important thing--a voicemail?  Whose hair-brained idea would that be and how do we get it corrected???

Please give me some guidance; I just discovered I got an important message 48 hours ago.  This is ridiculous.  Again, please give me some guidance.

[acraftylady2]

The forum does send an email whrn there is a reply.  Before you submit your post look in the lower left and there is a box to check that says email me when someone replies.  

[Billb1111]

Thanks acraftylady2.  I see that now but mine is in the upper right above Message Tags.

Still hoping for help with the red bullet on voice mail icon.

[acraftylady2]

Quite a few people have the voicemail issue.  I think mine first worked when I got my Samsung note 10 plus last summer and quit at some point.  I see the notice at the top of the screen and visual voicemail works so I don't worry about it.

[vzw_customer_support]

In Settings > Notifications> See All, Is VoiceMail in the on position?

 -David

[Billb1111]

Hi David,

OK, I have gone to Settings, Notifications, More.  It lists 13 "most recent" different apps, but NO Voice Mail so there is nothing to check for on or off.  When I select "show system apps" it bumps the number up to 20 "most recent", but still no voice mail app in the listing.  Finally figured out how to get "All", and it shows Voice Mail.  I turned it off and back on. 

I called the phone and left a voice mail.  I received a tone notification (presumably for the voicemail) and got a red dot on the missed call icon.  The tiny voicemail tape symbol showed up in the notifications bar (only visible if one looks really closely), but NO red dot on the primary app icon.  Just makes no sense.

Trying to be as complete as possible, I went back, turned off the voice mail notification, then restarted the phone.  Called it, left a voicemail, received sound notification, a missed call red bullet, notifications bar symbol, but no voice mail red bullet which is what I would expect to be the case since I had it turned off.

I then reversed the above procedure turning voicemail notification back on and restarting the phone.  I again got a sound notification, and the notification bar showed I had a voicemail (pulling it down noted that I now had 3) and selecting the notification showed I had 3.  But, and this is the real issue, the primary voicemail app icon still did not have a red bullet showing any voicemails, let alone that there were 3!  The missed call icon has a red bullet with 3, and the unrelated e-mail icon has a red bullet with the number of e-mails.  Still there is NO red bullet on the voice mail.  Why not and how do I get that fixed?

Thanks.

[Billb1111]

By the way, I should have asked if anyone out there with a Samsung Galaxy A42 phone and Verizon service is getting the red bullet on their voice mail icon or if this a programming error/oversight?  If the latter, how do we get it addressed and fixed?

Thanks.

[vzw_customer_support]

Billb1111, we definitely want to help get this figured out, and we will be sending you a Private Note to allow us to continue reviewing your options for getting these concerns resolved. Please respond at your earliest convenience. -Kevin

[Billb1111]

Hi Kevin,

OK, I received the PM, but can't figure out how to reply to it.  Or did you mean to reply to this posting?

Thanks,

Bill

[vzw_customer_support]

Being able to reply to a Private message is crucial.  You should normally have a reply option on the message.  We have sent another PM now to you just in case.  Please notify us if you see it now.  Thank you.-Sean

[Billb1111]

Hi All,

OK, I'm going to try this again; sorry for not following up immediately, but "stuff" got in the way.

I have received the private messages and replied, the latest time on 9/14/21 as follows: 

"To: vzw_customer_support

‎09-14-2021

Re: New Voice Mail Count (red bullet)

Sean, OK, this is the second time I have replied to this and I am not seeing any action.  I need this fixed.  Why don't I get a red bullet When someone leaves me a voice mail? HELP, Please! Bill Bryan"

I have not received any response to the above response nor the one on 9/5/21.  I am frustrated.

I did receive notification that an upgrade to my Android operating system was available and I immediately installed the upgrade on 8/16/21.  I was hopeful that I would see the fix had been done, but that was not the case.

Is this unique to my phone (and my wife's) or a flaw in the system?  Please help -- it is too easy to miss important voice mail and seems pointless to not have the red bullet like on calls, texts, and e-mail.

[vzw_customer_support]

We certainly want to ensure your concern is addressed and resolved. What happens when you try these steps: https://www.verizon.com/support/knowledge-base-221910/  ? -Yani

[Billb1111]

Hi Yani,

Thanks for your response.  Unfortunately, I am unable to get through all these steps as my display is different from what you describe.  Allow me to expand:

I got through steps 1 - 4 just fine.

When I reach step 5, the Heading is Notification Category, then there is a phone icon with Notifications.  The first toggle switch is titled Show Notifications and appears to be turned off, but the whole line is in a blue shading.  I am unable to get the switch to turn on.  Tapping it has no affect.  Further down that screen Alert is selected, and Show as pop-up, Vibrate, and App Icon Badges are all turned on.  Ignore Do Not Disturb is turned off.

I don't know where to go from here.

I do note that your heading of the knowledge base article is "Turn Notifications On/Off - Basic Visual Voicemail - RED".  To the best of my knowledge, we do not have (or use?) "Visual Voice Mail", just plain old voice mail.  Is that the problem and how do we address that?

Thanks.

Bill

PS:  Am I going to need to call in to help and wait for the interminable hold time?

[acraftylady2]

My Verizon branded  note 10 plus that setting to turn on is grayed out also and you can't toggle or on bur never bothered to investigate why as I get the notifications at the top of the reel in the pull down.  If you are using the icon and are trying to get the number of voicemail to show up there that is the free basic visual voice email.  Other wise you just dial *86 to call in and check voice mail so confusing what you are actually trying to do.  Do you get the notifications at the top of the screen showing missed calls and voicemails?