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New issues with my GNEX
kabull
Contributor

Hello all.  My Gnex has never been a great phone.  However, I seem to be having more issues, more often as the phone ages.  I am beginning to drop calls daily.  Often several calls in a day.  I look at my phone and I have an empty triangle.  The call quality has never been good but at least it was sporadic.  Now nearly every call is of poor quality and if I am on the phone more than ten minutes the call quality goes from bad to making the phone unusable.  I have had to pull battery at least four times a day for the last week.  Is this just a function of the phone getting old or is there something I can do for this?  I understand it doesn't appear we will be getting updates.  Since the first few didn't fix the signal strength/radio issues, I really don't care.   It just seems odd that all of a sudden things are much worse.  Thank you.

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Re: New issues with my GNEX
vzw_customer_support
Customer Support

Hi kabull,

Let's look into this! What is your current zip code? Have you recently downloaded any new applications? Do you experience the issue in and outdoors? I look forward to hearing from you soon.


Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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Re: New issues with my GNEX
rockfootball6
Newbie

I am having a problem like this in the Boston, MA area. I receive texts and calls but am unable to make calls or send texts at crucial times throughout the day. Just two days ago I had a phone interview for a company scheduled for 10:30 AM. I waited until 10:40 to call them myself when a voicemail notification came in, with a message saying they tried calling me. My data connection is fine and I am able to communicate via messenger and talk, but this is getting ridiculous.

I frequently am in and out of "no service" indications both indoors and outdoors as well.

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Re: New issues with my GNEX
carseller0822
Contributor

I've seen the empty triangle a couple of times and I thought it said something about not being able to sign into Google services.

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