Is this a phone you've been using with Verizon for some time and you're switching out the SIM, or are you a new customer trying to activate a SIM? If you're bringing in a device from elsewhere, you first need to make sure it's unlocked before trying to put in the new SIM.
Hey there, Itunes12. We're happy to shed some light on your question regarding your new SIM card. To clarify, are you activating the SIM card on an existing line? How was the new SIM card obtained?
~Izzy
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