New smartphone (Note 4)... old lady (not so smart)
Just-SO
Newbie

Set up fingerprint scan and has been working great.  Today, phone asks for 'backup password'.  I have entered every password I can think... no good.  Any help/suggestions?!?

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Re: New smartphone (Note 4)... old lady (not so smart)
zellerandy
Specialist - Level 1

Dont lock yourself out.  if you dont remeber what you set up for a apssword phone may need to be reset  i would call custoemr service and get tech support before you lock your phone

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