I have a galaxy S22 Ultra with Android 14.
Starting yesterday when it connects to 5g UW, I have no internet connection in a large part of my town. The area where it does not work i have 5 full bars. Where everything is fine and working it is only 2-3 bars. Its very peculiar that its only where i have full bars that there is an issue.
I am a delivery driver, so this is unacceptable. I keep having to restart my phone to try and get a connection to complete deliveries and use navigation. That only fixes things maybe 5% of the time.
It is also fine on regular 5G and 4G LTE.
Verizon says there are no service issues in my area, but obviously something is up.
It is my understanding that the ability to disable 5g went away some time ago, so i'm wondering if there is anything else I could try?
Verizon and 5g is awful. I've had Verizon for 15 years and will not be switching to att after getting my first 5g phone.
We value your 15 years of loyalty , and it's worrying to see you feel this way. Please tell us, what's going on? Could you please provide us with more details about the issues being experienced? ~Geo
I've heard this is an issue with Samsung phones. The problem is that Verizon's UW 5G is C-band, which a lot of Samsung phones don't support. So every time your phone goes into UW mode, the phone doesn't know what to do with the signal and therefore you don't have internet. Have you tried updating the phone's software to see if that helps? There was a very technical discussion on Reddit which I came across last night about how to get around this issue, but unless you are a real techie, I wouldn't suggest messing with the phone's factory settings because that sounds like a really easy way to completely break the phone to where you'd need to buy another one.
Hi. It's 2024 heading into 2025 and I have the same exact issue.
I had a Flip 4 on the 5G Play More plan and had 4 bars on 5GUW consistently all day, anywhere.
I now have a Flip 6 on the Unlimited Ultimate plan which now dances around 1,2,3 bars on 5GUW, 5G, 4G within secs, minutes of each other: Major intermittent network connectivity issues.
After getting a hold of a tech 2, he did something that restored my normal coverage of 4 bars on 5GUW.
Unfortunately after a factory reset due to unrelated problems, I had to get a new eSIM and that's when the nework issue worsened.
This is unacceptable as a customer with a top-tiered plan. I can't imagine the others. I suspect this has something to do with the way the cell bands are provisioned initially and how that ties into who gets deprioritized during "network congestion" and how they are managing their cellular aggregation with the new Unlimited Plans line up. It makes sense if Verizon have gained a bunch a customers and giving them all unlimited plans, then there would be more network congestion in ratio to how many new 5G towers that can put on the map. But they want you to think you're getting premium unlimited data.
Customer Care and tech 2 always gives me the run around and will not address the issue with actual resolution. I have been a customer since 2010, my limit has been met. It's halfway into my billing cycle now, I'm filing a complaint with the FCC.
Hello Inspect0rGadget0101! I'm sending you a PM here so we can assist further.
-Josh
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