No Internet when connected to 5Guw
shinjaejun
Newbie

I have a galaxy S22 Ultra with Android 14.

Starting yesterday when it connects to 5g UW, I have no internet connection in a large part of my town. The area where it does not work i have 5 full bars. Where everything is fine and working it is only 2-3 bars. Its very peculiar that its only where i have full bars that there is an issue.

I am a delivery driver, so this is unacceptable. I keep having to restart my phone to try and get a connection to complete deliveries and use navigation. That only fixes things maybe 5% of the time.

It is also fine on regular 5G and 4G LTE.

Verizon says there are no service issues in my area, but obviously something is up.

It is my understanding that the ability to disable 5g went away some time ago, so i'm wondering if there is anything else I could try?

0 Likes
Re: No Internet when connected to 5Guw
erydzewski55
Enthusiast - Level 2

Verizon and 5g is awful. I've had Verizon for 15 years and will not be switching to att after getting my first 5g phone.

0 Likes
Re: No Internet when connected to 5Guw
SynthpopAddict
Contributor - Level 3

I've heard this is an issue with Samsung phones.  The problem is that Verizon's UW 5G is C-band, which a lot of Samsung phones don't support.  So every time your phone goes into UW mode, the phone doesn't know what to do with the signal and therefore you don't have internet.  Have you tried updating the phone's software to see if that helps?  There was a very technical discussion on Reddit which I came across last night about how to get around this issue, but unless you are a real techie, I wouldn't suggest messing with the phone's factory settings because that sounds like a really easy way to completely break the phone to where you'd need to buy another one.

-------------
I'm not a Verizon employee, just another customer trying to help.
0 Likes
Re: No Internet when connected to 5Guw
vzw_customer_support
Customer Service Rep

We value your 15 years of loyalty , and it's worrying to see you feel this way. Please tell us, what's going on? Could you please provide us with more details about the issues being experienced? ~Geo

0 Likes