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No Video Calling with unlocked Samsung S8+?
PAUTIL34
Newbie
โ€Ž01-08-2018 08:48 AM

I've been using the Video Calling feature for our family for years to keep in

touch with other family members. Reciently I just upgraded my mothers Verizon

S6 to an unlocked Samsung S8+ purchased directally from Samsung.

Everything works (calling, texting, internet, etc) on the new s8+ EXCEPT

the Video Calling feature is COMPLETELY absent from either originating calls to

or receiving calls from family members. Video Calling is also absent in the

Phone|Call Settings screen where you can normally turn on or off the Video Calling

Feature.  I spent a couple hours on line with Tier 1 tech support and they had me

reset nearly everything on the phone. Including making sure that the VolTE option

was turned on.

Then I was escalated to Tier 2 tech support and they stated there was a

Video Calling button that (for whatever reason) could NOT be turned for this

unlocked phone. Huh?

I called Samsung tech support and they stated that this indeed was in fact an

option that needed to be turned on by the network carrier Verizon.

Anyone else run into this problem?   So now what?

THX paul

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vzw_customer_support
Customer Service Rep
โ€Ž01-10-2018 09:04 AM

We always want to see you have the best device experience on our network. Please consider this device was not originally tested directly on our network and we are unable to guarantee the full functionality. The My Verizon app should be downloaded as some phones will have access to additional network features via the app to further provision the functionality of HD Voice and Video Calling.

Verizon_Customer_Support

Follow us TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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lyncex
Enthusiast - Level 1
In response to vzw_customer_support
โ€Ž04-29-2019 07:43 PM

Hi. I have the my Verizon app and all other Verizon apps and still got no wifi calling, video calling, he calling or advanced calling menu. It appears the Verizon is boycotting unlocked phones? I do not mind if you want to lock it again as long as I get these features. How do I do that?