I bought a brand new Galaxy S21 Ultra from Samsung. I purchased the Verizon specific model. It came with all the typical Verizon apps on it, but no visual voicemail. It is not in my options in the dialer setting either. I cannot find it on the Add Ons or the Google Play store. Voicemail works fine if I dial *86, but that is so slow and cumbersome. It took me 20 minutes to get to a recent voicemail after navigating through all of the others.
On my last device the visual voicemail worked fine.
I have the same problem, except I am using an iPhone 12. My husband and I got the same phones at the same time. His has visual voice mail and mine does not, and we don't understand why the difference. I really would like to have the visual voice mail.
ljrmsom, we understand the importance of having access to visual voicemail. We want to help in any way possible. Is your iPhone currently up to date with the latest iOS software? Are you having issues with any other apps on your device? Have you been able to check voicemail by dialing *86?
-Joshua
Hello, SimpleTrigger. I can help you figure out your Visual Voicemail. Do you see a Voicemail app available. Our Visual voicemail should just be called Voicemail on your new device. You can see how to activate it here: https://www.verizon.com/support/knowledge-base-103564/
Let me know if this works.
JavierD_VZW
Why is this made so difficult? Seems like this should not be so hard to implement, yet I can't find a way to get Instavoice on my Ultra. Also, looking under phone app settings there is no option to even select Visual Voicemail. Do I need to return my phone?
We are sending you a Private Message now to get this resolved ASAP.-Sean
I have been dealing with verizon tech support for days now, no visual voicemail on galaxy S21, only call in. I think this may be straw that breaks camels back.
dsulli2153,
I'm alarmed to hear that you have been having such difficulty with your Visual Voicemail! Please know that our technicians are aware of this issue with the Galaxy S21, and they are working on a correction to be released as quickly as possible. In the meantime, you can dial *86 to call your voicemail, and retrieve your messages. How does that sound?
-Michelle
It sounds terrible. Also, the phone is supposed to be able to record phone calls but Verizon does not allow that option.
Hello, emeraldsinger. We are very sorry to hear about the visual voicemail issue that has come up with your Samsung Galaxy S21 Ultra device. We certainly want to make sure that visual voicemail is working correctly for you. When did this issue with visual voicemail first begin? -Brett
Mine was working now i have to dial *86 i tried every trouble shooting i could find still wont work
We want to make sure that you get the help you need, what happens when you try to access the Visual Voicemail? Do you get an error message? ~Pam
When is the fix coming it is now 4/5/2022 and mine is still not working. Please advise since it has been almost 4 months since giving g the above reply. Just saying.
We here you. We wish that we had more of an update for you however we are still in the process of working with Samsung on a software update fix that we hope to implement by early June 2022.
No Visual Voicemail on Verizon S22 Ultra either......
Is your device a "#VERIZON MODEL" or and Unlocked device purchased from Samsung?
#susanmaepowers
Are you trying to get VISUAL VOICE-MAIL While on Wi-Fi by any chance?
We want your Visual Voicemail working properly and are here to help. What specifically happens with yours when trying to use it? When did this first start?
-Sean
I have the exact same issue on my brand new s22+ I bought from Samsung (factory unlocked) I open the visual voicemail app and it just brings me to a screen with a call voicemail button. Didn't have this issue on my iPhone 13 pro max on the same line. Just switched last week to this phone. Tech support has been no help and tells me that I have to upgrade to the premium voicemail to get visual voicemail. The messed up part is that I can't even upgrade to the premium voicemail because it says my line is ineligible. What a joke, if this remains a problem I will be switching to another carrier to where it actually works on
Hi Excitedguy! We've sent a private note, so we can investigate your visual voicemail concern much further. Please acknowledge back once received, thank you.
-Joey
Joe
@verizon_customer_SUPPORT
Please, help me out why you are not able to answer @Excitedguy here where we can all see the Fabulous support you are going to share?
I will be right here patiently waiting.
Thanking you in advance.
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