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No Way to Mark a Potential Spam Call as Not Spam
BMG4ME
Contributor - Level 1
‎07-23-2020 10:46 AM

I have the free Call Filter app. I want to mark a call that has been blocked as not being spam. There doesn't seem to be a way to do this and there needs to be.  Please fix.

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BMG4ME
Contributor - Level 1
In response to vzw_customer_support
‎07-25-2020 07:52 PM

I can do without the empathy, thank you!

You cannot do what I am asking, apparently, which is why I asked the question. It's not possible (except on an iPhone).  What are your plans to fix this lack of functionality?

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vzw_customer_support
Customer Service Rep
‎07-25-2020 11:01 AM

BMG4ME

Being able to manage who is able to contact you is crucial here is a link that will show you how to use the features that are available in it now https://vz.to/30LUZke

EdwardL_VZW

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BMG4ME
Contributor - Level 1
In response to vzw_customer_support
‎07-25-2020 07:52 PM

I can do without the empathy, thank you!

You cannot do what I am asking, apparently, which is why I asked the question. It's not possible (except on an iPhone).  What are your plans to fix this lack of functionality?

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vzw_customer_support
Customer Service Rep
In response to BMG4ME
‎07-27-2020 08:19 PM

BMG4ME, have you looked in to our 'Call Filter': https://www.verizon.com/solutions-and-services/call-filter/, or 'Smart Family' with the 'Trusted Contact' option: https://www.verizon.com/support/verizon-smart-family-faqs/#trusted-contacts?

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BMG4ME
Contributor - Level 1
In response to vzw_customer_support
‎07-29-2020 02:25 PM

This discussion is about the Call Filter app so the answer is "Yes".

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vzw_customer_support
Customer Service Rep
In response to BMG4ME
‎07-31-2020 02:36 PM

Thanks for bringing this to our attention BMG4ME. I will definitely lift your suggestion to our leadership team. I hope the app is updated sooner than later to allow you to mark these calls.

 

JoeL_VZW

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Spooky-Magoo
Enthusiast - Level 1
In response to vzw_customer_support
‎01-12-2022 04:43 AM

I have the same issue, a legit business called me to let me know my order was ready but the call was blocked & marked as Spam.  It is a legit business and I need to get their calls.  How can I make the call as NOT spam?

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KH-OrnEsh
Moderator Emeritus
In response to Spooky-Magoo
‎01-12-2022 06:21 AM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep
In response to Spooky-Magoo
‎01-14-2022 04:58 AM

We want you to maximize your experience with Call Filter. If a legitimate number is being identified as SPAM, please visit our Verizon spam feedback  to let us know. Please use this link as a complete resource:https://www.verizon.com/support/call-filter-faqs/. I recommend the entire page but line 2 under the

Call Filter spam detection and call blocking section.

-Bobby Johnson 

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