No current call or message logs.

[Tmm70]

I can’t see my current call or message logs. I can see my usage but not the logs. This is getting so frustrating. Why does this keep happening?

[Cniles22]

Same with me. It’s not showing anymore for me either. 

[vzw_customer_support]

Hello Cniles22. Looking at our business system alerts, we do see that the missing usage details are now part of an alert that our IT team is working on. Based on the latest information they shared, they advised that an issue has been identified which is causing customers to be unable to view their usage details online. They also shared that we're unable to view the error on this end, since our system does display the usage. Please rest assured that our IT team is aware that this is part of a larger, widespread issue since it's now officially listed as an alert. While I don't have a specific turnaround time for you, please know that our IT team is working as quickly as they can to restore the usage details to your account. 

~Ivone

[Quintd1]

My current device log is not displaying for one of my lines. It stopped showing current call log on 01/11/25. How or when will this be resolved?

[vzw_customer_support]

Hi Quintd1, so sorry for the trouble you're experiencing. If your call log concern has not been resolved at this point, please respond to the private note I will send in order for us to find a resolution. -Red

[Leslie79]

I am having the same problems. It will show minute logs but not texting logs. 

[vzw_customer_support]

We are here for you. Please tell us, when did this start? Are all apps up to date? How are you trying to access this information?

~Geo

[lilly70]

I am having the same issue. Verison needs to find a permanent fix this seems to happen every couple months. This time call log is updating but no message log

[vzw_customer_support]

If your call log issue has not been resolved please reply to the private message that was sent to you.

~Balter

[lilly70]

This is happening again. Not updating call log when I sign in on website. Get a permanent fix or I’m done with verison. 

[vzw_customer_support]

lilly70, we're sorry to hear about the ongoing issues. We want to ensure that you have access to those records. Be on the look out for a Private Message from us so we can take a look into this. 

-Katie

[vzw_customer_support]

Hello There, do you still need assistance?

~Joe M

[Pblohnes]

Same here, used to be able to see up to the minute call log details, now only can see history details for prior bills.  

[vzw_customer_support]

Oh, no! Dealing with service issues can be frustrating, especially if you have call/text log issues. Verizon is here to help.

When did the issue start? What recent changes have you made? Aside from the log, any other problems?

~Gilbert

[jshypes]

I have the same issue and have made no changes.

[Julierenee81]

My guess is because the log doesn't recognize Google Messages, and I was told they have no intention of fixing it. 

[lilly70]

Im having the same issue and this isn’t the first time. Verison needs to do better and find a solution for this problem permanently! 

[vzw_customer_support]

@lilly70  wrote: Im having the same issue and this isn’t the first time. Verison needs to do better and find a solution for this problem permanently! 

lilly70, I'm sorry you've been having trouble with viewing the call and message logs there in My Verizon. To get a few more details, where are you trying to view the logs? In our app or via the website? Also, are you trying to view current or past activity? 

-John

[swenb23]

Does it really matter where? I'm not sure why you reps even ask questions or act like you care. Nobody does anything to resolve it and you just give people the run around

[JackstheName7]

💯 Customer service? Non-existent! Verizon's bots, chats/texts  are the worst!!  🤬🤬🤬

[lilly70]

It’s happening again. Verison find a fix. Every other month this happens