No longer receiving picture messages

[ChristinaB_VZW]

Hi pinkpoloshirt,

You mentioned that you are having an issue with downloading pictures on your device. There are many different phones listed in this thread, so I would have to ask you which model you have.

Also, have you tried any troubleshooting on your own? If so, what have you tried? I have some troubleshooting for you to try as well. 

I would suggest a soft reset first. Remove the battery from the back of the phone while it is powered on, and wait 60 seconds. Once this time has passed, re-attach the battery and power the phone on. Then, send a picture to yourself, in order to test your incoming and outgoing messaging capabilities. 

Please post back with your results. If needed, you can send me a PM with your name and mobile number and I will be happy to assist further. 

Thanks very much, 

[NuDroidUsrr]

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ChristinaB_VZW wrote:

Hi pinkpoloshirt,

You mentioned that you are having an issue with downloading pictures on your device. There are many different phones listed in this thread, so I would have to ask you which model you have.

Also, have you tried any troubleshooting on your own? If so, what have you tried? I have some troubleshooting for you to try as well. 

I would suggest a soft reset first. Remove the battery from the back of the phone while it is powered on, and wait 60 seconds. Once this time has passed, re-attach the battery and power the phone on. Then, send a picture to yourself, in order to test your incoming and outgoing messaging capabilities. 

Please post back with your results. If needed, you can send me a PM with your name and mobile number and I will be happy to assist further. 

Thanks very much, 

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 My wife (Continuum) and my Fascinate had alot of those same issues until we un-installed the app Lookout that we were using for AV and device management. Do you have that or AVG, or any other Anti-Virus app installed?

[Irish27]

Simply turning on the Mobile Data and then turning it off does not solve the problem.  The picture and text still will not come through.  Now I've noticed the same thing occuring when I receive a text (only) that has been sent to multiple recipients.

Keeping the Mobile Data on at all times is simply not an option.  My battery will be dead within an hour.  What I don't understand is why was this not happening when I first got the phone?  Now it appears the problem is getting worse.

[NuDroidUsrr]

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Irish27 wrote:

Simply turning on the Mobile Data and then turning it off does not solve the problem.  The picture and text still will not come through.  Now I've noticed the same thing occuring when I receive a text (only) that has been sent to multiple recipients.

Keeping the Mobile Data on at all times is simply not an option.  My battery will be dead within an hour.  What I don't understand is why was this not happening when I first got the phone?  Now it appears the problem is getting worse.

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  Having pictures go through the data plan has been going on for quite a long time. I had a Samsung i760 back in 2007 without a data plan, and I could not receive pictures. (This was before it was required to have a data plan with a smart phone)

 I still think the problem with not receiving text/picture messages is because of the network. My daughter has a Fascinate, and she will get a couple text messages, and then for hours, sitting in the same location, not get any. Then a while later, sitting at the same locaiton, get messages. She is located in a 4G market running a 3G phone.

 You say that if you keep your data on all the time, it will run the battery out within an hour? That issue could be an app/email/etc, Facebook, bad battery, or really weak data signal. What apps do you have installed? Facebook?

[inky34]

This problem has been happening since about June, maybe after an upgrade?  This wasn't a problem before and it is very frustrating because even if you turn on your Data when you see you have a pic message that still doesn't fix the problem.  You have to have the Data on before you ever receive the message then it works.  Kind of a pain in the butt to contact my friends and say hey can you resend that but text me right  before so I can turn my Data on.

There should be a fix for this and not to have your Data always on.  My husband has a Droid his Data automatically turns on and off when sending or receiving a pic message, why can't that be the same for the Fascinate?????? (his Data always off)

I don't pay for the unlimited usage so I do not want my Data always running plus it does drain the battery down. 

If there are any other suggestions or fixes that would be great, tired of missing out because of change Verizon wireless made.

Thanks!!

[Indianchief]

Somehow I am not understanding the problem.  I never turn my data off and my battery lasts about 1 1/2 days.  I am wondering if it isn't an app or virus protector (which you don't need) or a setting that is causing your battery to go dead (or perhaps a bad battery).   I would take it to Verizon and have it checked out.  It is my understanding that unless you are using data you are not getting charged for it.  Just because the data is on and sitting idle you shouldn't accumulate any usage.....at least that is what I was told.  Of course I may have mis-understood but my monthly usage is not very high unless I am using the Internet/GPS/downloading a lot.   Hope you get it figured out.