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No text message icon when phone rings

For some reason, when the phone rings there is supposed to be a text icon above the phone icon.  I don't have it.  I really like the feature of being able to respond with pre-written texts if I can answer the phone.


What can I do to turn on the text icon feature?  I couldn't find any information in the user manual or anything in settings other than the quick responses that you can send.


Any idea why the icon isn't appearing and how to fix that?

Re: No text message icon when phone rings
Sr. Leader
Sr. Leader

Ok maybe I am missing something but why would a message icon show when the phone rings, that defeats the whole reason for the notification process, the message icon is just that a "message icon" and if you do not have a message it shouldnt show.


Why would you want this to do it when no message is avaliable anyway?