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Hello
I first want to say I worked for Verizon for 16+ years (9+ years in Rochester , NY) and (7 + years in Tampa FL) the last time I got on a final warning was back in Rochester, NY was in 2009, I then go to a final immediately on 3-30-22 do to I got online a customer account that wasn't authorized but I called the account owner and got authorization but I didn't add the customer as account member and gave customer a number on account instead of a warning or verbal Supervisor was out for me and put me on a Final Written warning. I then in early March get a call that I never do with Verizon is hang p on customer shows I hung up on them with no Sound from me or the customer and since I was already on final I was terminated on 5-24-22,I was loyal to Verizon, I stood up to everything Verizon did and when they let me go I got depress I mention this cause the last 2 month Sept and now Oct I don't know what's going on but Verizon does not care about customer service anymore. I have been hung up on several times transferred to different call dept , I have been given a offered 3 Samsung Ultras for my number 58-455-8834 (green) on 585-455-1131 (Cream) and mtn-813-695-9063 (purple) I was offered this on 9-7-23 I couldn't do it then I wanted to make another current payment on account and then place order I called on 9-29-23 to place order I was told I was eligible for device payment and not one could place order , I then got a hold of Supervisor who made offer on 3-30-23 and then was told can not bill charges to next month bill so I got no new phones and basically take my 16 + years and Leave we dont care and to leave so Im going to see what deals T-Mobile or AT&T has for Good Friday which is once month away and start leaving Verizon.
In regards to getting a customer service rep back I would love to come back to work with verizon at home please contact e in how to keep me with Verizon and if I can get my old job back my number is 585-455-8834. I hope to hear from Verizon soon
Thank you
Ray
Or email me [email address removed per the Verizon Terms of Service]
We're sorry to read that you've been having an issue with your account, we'll be sending a private note to better assist you.
~Freddy
Hello Freddy
So you message me your sorry I am having issue with my account on 10-4-23 I have not receive a email or call not even a letter this show me Verizon customer service doesn't matter anymore 16 + years and now ya telling hit the road we not helping ya cool cant wait to black Friday comes around
To see private messages sent to you, please click on the envelop at the top right of the page.
To respond to the message, scroll all the way down to the "Reply" box.
Before anything, thanks for your 16+ years of loyalty to the company, Verizon truly appreciates your business. We want to offer the upgrade support you need.
For more upgrade details, check out our FAQs: https://www.verizon.com/support/upgrade-device-faqs/
We sent you a Private Note, please review at your earliest convenience.
~Gilbert
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