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Not receiving most phone calls on Fascinate
eduggn
Member

I'm on my 2nd Fascinate. Initial problems were:

  • email coming to phone 3 days late
  • unit freezing up
  • most importantly - not receiving phone calls

Since I'm in the 30 day window of my contract, I exchanged it for a new Fascinate.

On the 2nd day I've had this one, I'm missing important calls. There is no notification of a call coming in or a missed call (just a voicemail notification and/or complaint from someone trying to get oa hold of me).

 

Should I bother getting another Fascinate or is this what i can expect from all of them??

 

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Re: Not receiving most phone calls on Fascinate
PJNC284
Sr. Member

are you in a poor signal area?  try *228 option 2 to update your roaming list and that may help.

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Re: Not receiving most phone calls on Fascinate
eduggn
Member

Thanks for the suggestion. I did this yesterday and I'm still having the same problem. I've missed 4 calls today. I'm in the Chicago metro area and all calls have been in 4 different areas.

 

Is there anything I can do about this?

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Re: Not receiving most phone calls on Fascinate
moates
Novice

 

I have provided some information below that may help.

Step 1 – Try a soft reset

-Power the device off

-Pull the battery out for 20 seconds

-Place the battery back in

-Power the device back up

Step 2 – See if there are any updates for the device.

From a home screen, select Applications.

Select Settings.

Select About phone.

Select System updates.

Select Check New.

Step 3 – Like PJNC284 suggested, ensure you are getting an adequate signal.

Step 4 – Hard reset ***Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary

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