Not receiving text messages
Apanda0622
Newbie

I have a Samsung Galaxy S21 and I can no longer receive text messages. However I can still send them. I have restarted my phone several times. I have checked my network connections. I have deleted all my old text messages. Could it be an issue with the Messages application?  If so, how would I fix that. Thanks.  Also, my phone did an update earlier when I reset it.  As it was updating it said "UI" not sure what that stands for ?

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with text messages. We actually have a troubleshooting guide for just this issue. You can find it here: https://www.verizon.com/support/samsung-galaxy-s21-5g-troubleshooting/ Search for "Can't send or receive text messages" and follow the guide. I'm confident this will solve your issue.

~Jesse

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