Not receiving texts from a specific number
Jrich07
Newbie

Recently upgraded from a moto to Samsung note 20. Now can't receive texts from the one person I text with most.  He gets my texts. 

He has a Samsung note  9 with t-mobile. 

Thinking about dumping this phone and going back to Motorola.  Have spent 7 hours on this with Verizon and no resolution. 

Any suggestions?

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vzw_customer_support
Customer Service Rep

Jrich07, we are here for you to help make sure that you can get your new phone working. So we can begin, please send us a Private Note. 

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