Any advise on a Note 10 that is not getting text messages?
Might be related to the issues a dozen or so Message+ threads are currently reporting/discussing.
Hi Autumnallgeier, I am sorry to hear you are having issues with your Note 10 not getting text messages. It is important that your device can send and receive texts messages. Let's look into your device concerns. Are you using the messaging application that came with your device or a 3rd party texting app? Are you able to make and receive calls? Let's try powering the device into Safe Mode and here's a link to the steps https://www.verizonwireless.com/support/knowledge-base-227262/ . Please share some details so we can resolve this issue.
EdwinW_VZW
any resolution to this? I have same problem
I have been having the same issue. I won't receive an messages most of the day and then it is like they batch in. I went to the local store; we changed the SIM card; reset network, etc. No resolution.
We want you to get all of your messages, Tcromp. In order to better assist, I have a few questions. What messaging application do you use? When did this issue begin or when did you first notice an issue? Any recent changes with your device? ChrisM_VZW
I'm using Message+ on a new Note 10 and all of a sudden I'm only getting a few messages within a group chat, or I'll get a bunch of messages in the group chat hours after they were sent. Please help!
Thank you, azsgreen. Is this happening when you are connected to Wi-Fi or LTE? Is it happening with SMS messages in addition to MMS Messages?
PeterP_VZW
I have same issue. Started Monday at 12:45am. Also cant make or recieve calls. Called verizon support did factory reset. No luck. Went to store to try new sim car. NO LUCK. They installed my phone number on a store note 10. STILL IT DID NOT WORK!! They have decided it was network related since new sim and new phone had no effect. They also said that 14 people had reported the issue on their store forum (only verizon sees). I am supposed to get a call from them tomorrow but hope they are working on fix since its NOT just me. I seemed to start in last 24 hours. Anyone else have issues making and getting calls. Anyone find a way to work around it cause not being able to get calls (and texts) is horrible.
thanks!
I cannot send or receive texts either unless it is an MMS or group text. I chatted with a rep and they told me to reset my app preferences which did nothing but disconnect me. When I checked online, many were reporting this problem. However, I asked the Verizon rep if there was some sort of problem with Verizon and he or she would not answer my question. It is annoying that no one at Verizon seems to know what is happening to my texts.
I am having the same issue myself. When I am on wifi I can get messages and send messages fine but when I am on LTE mobile network it doesnt work. My phone did a software update on feb 18 2020 and the problem started. The update was a verizon update to improve security. This is definitely a verizon issue since they are the ones that sent the update out to improve security. Idk if it is any other devices but this is ridiculous.
AdamArca, our goal is for you to stay connected, and are here to help! Which specific Note 10 are you using? (Note 10, Note 10+, Note 10+ 5G)? Can you tell us what error message you receive when you attempt to place a call and send a text, if any? What do you see as a signal? I understand you completed a network ticket. Have you received an update on your ticket?
ChakiaH_VZW
Yes the issue was resolved for me. It was due to "Family Base" being on account see here https://www.verizonwireless.com/support/verizon-familybase-issue-resolution/
I will say it caused me loss of work beyond reason and tons of headache. Not to mention the pain of realizing my backup did not contain highly essential text messages. All in all I give Verizon a big "1" out of 10 for how they handled this fiasco. They owe me and I have received no calls or any words of apology, just the link above. Considering all the phones, fios internet and cable, business and residential lines I pay for I would expect more. MUCH more.
I will say if you have the issue be sure to power cycle phone or you will still have the issue. It goes away upon shutdown and reboot.
Most notable is this issue was fixed a day ago and the reps on this forum have no idea. Its fully documented in their system on the backend (only accessible to VZW employees)...they just needed to search to learn more. The suggestions by the reps here and ones on the phone I worked with and the store (though that was not as bad) is useless - take caution when a rep says lets try "factory reseting your phone". Verizon is definitely too big for smooth communication and processes. Starting to consider the competition after this incident.
VZW doesn't want you to leave. We're sorry to hear you feel this way as our goal is to provide you with exceptional customer service. It's good to know your issue has been resolved and we appreciate the feedback. Here's a link that will assist with troubleshooting if needed in the future https://www.verizonwireless.com/support/iphone-5s-troubleshooting/#/main/device/&ME343LL%252FA&8448/....
CoreyM_VZW
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thank you but straight to my point you suggest a link to how to troubleshoot an iPhone 5. Do you not see the subject of this thread? its about Note 10. Wrong phone, wrong OS, and just wrong. Proof that support at Verizon is really hurting. You did a good job of moving me towards switching away. Thank you!
AdamArca,
My apologies for the wrong link being sent, and moreover I am very sorry to see what you have gone through to get your concern corrected. Please note that when we conduct troubleshooting in these forums it is not in real time. It may seem like some responses are uninformed but in truth they are simply sent at different times to the other customers in this thread.
We do not want this to be the catalyst for you changing carriers. Since this has been resolved, I hope that we can take the next step towards restoring your faith in us. If you have additional questions, we can reach out in a secure platform to assist you further.
ColinH_VZW
Iโm having this problem rite now.
this is unacceptable.
this is a work phone, every text i donโt get costs me $80-100
Onetonhooker, we always want to make sure that you can get the best services possible. Are you having issues with any other services aside from texting? JoseL_VZW
This is the only issue.
And this happens with either of the prereinstalled messaging apps
Thank you for those details, Onetonhooker. We certainly want to help get this fixed for you.
Since this issue started have you tried resetting the messaging app you are using? https://www.verizonwireless.com/support/knowledge-base-227296/
Also, is this issue only happening when you are connected to Wi-Fi? We ask because your phone would need our signal to work for your text messages.
StevenG_VZW
I have had this problem since I purchased my phone . A $1300 Galaxy Note 10 + 5G
I have tried EVERY scenario from support and what I've found online
I have tried multiple text apps, and it happens with all of them
I am currently back on the native message app and I either get no messages, or they come in hours later.
Groupe messages is an utter disaster.
I wish I never left apple and bought an android.
Now I'm stuck with this phone and its issues because Verizon wants me to pay the balance of $1k, in order to purchase another $1x phone.....
Start a new topic or ask questions in the open forum.
