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Note 20 ultra back glass shattered

Insurance will not pay to repair. Said it was cosmetic damage. 

Can't removed the cell  phone case cover because of the small shards of glass cutting 

my hands when I tried to change it. Am I just stuck with it being shattered ?

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Re: Note 20 ultra back glass shattered
Customer Service Rep

We appreciate you bringing your concern to our attention, and want to help in any way that we can. We've sent you a proivate note. Please respond as soon as you're able, and we can look into the option available to you. *Damien