Note 20 ultra back glass shattered

[deb411]

Insurance will not pay to repair. Said it was cosmetic damage. 

Can't removed the cell  phone case cover because of the small shards of glass cutting 

my hands when I tried to change it. Am I just stuck with it being shattered ?

[vzw_customer_support]

We appreciate you bringing your concern to our attention, and want to help in any way that we can. We've sent you a proivate note. Please respond as soon as you're able, and we can look into the option available to you. *Damien