Note 4 issues with lollipop update
MissTJ
Enthusiast - Level 2

I just updated to lollipop this week and absolutely loathe it.  Will someone please tell me how to switch the following:

  • The 'Verizon Wireless' in the top left notification bar. I want to actually see the notification icons on the notifications bar while the lock screen is on like I did before, not the VZW.  How can this be disabled and the icons enabled again?
  • The new notifications settings on the lock screen. All I want is the text message preview on the lock screen like I had prior to the lollipop update. I have that option set in the messages settings to display the preview on the lock screen, but now this new notifications option with lollipop has messed that up. If I set the notifications to 'do not show notifications' (because I don't care to see a preview of facebook posts, wifi available, etc.), the text message setting to display the preview on the lock screen is seemingly overridden by the 'do not show notifications'. How can I get it back to just showing the text preview on the lock screen without showing me every other notification?
  • The battery drains so ridiculously fast now. I haven't changed my usage pattern since the update, so what is causing this?
  • Text message chime/vibrate doesn't work when in the text message convo window. When texting back and forth with someone within the conversation window, the phone doesn't alert me to a new message, so if I set the phone down while still in that window and the person texts back, I have no idea that a new text came through because the phone doesn't sound or vibrate. This is a serious design flaw that I experienced before the update and was hopeful the lollipop update would fix that, but no change. Is there a fix in the works for this?  It's incredibly annoying and cumbersome to have to back out of the conversation window just to be alerted to a new message.
  • Can you uninstall this update and go back to the previous OS?  I don't even enjoy my phone anymore with all of these horrible tweaks in lollipop.
Labels (2)
1 Solution
vzw_customer_support
Customer Service Rep
We want you to enjoy using your phone. As for the battery life, Have you tried to test the device in Safe mode http://vz.to/1HCpKdi Once the phone is in Safe Mode test it for 24 hrs and allow it to charge. Keep us posted with the details. In regards to the update, we're unaware of any changes coming but as soon as find out details we'll share the information with our customers.

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40 Replies
Waimon
Contributor - Level 3

I have found one place to get apps not available in google play in 1mobile market and can update your apps for you. You can try that but I have not tried it but do not know if  it will help you.

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2krazy
Enthusiast - Level 1

you can back up certain games and save them to the Google Cloud I guess it depends on which games they are I know Angry Birds and Temple Run save to the Google Cloud I hope this helps

jrey03
Contributor - Level 1

I'm glad to hear that your battery life is better in your opinion, but I have noticed for a fact that my battery is draining much faster than it was on KitKat.  I also know exactly what the current notification options are and I don't like them.   I don't think anyone is asking "how do I put up with this new annoying notification feature?", what they are saying is "this new notification functionality sucks and I want it to work as it did before."

Waimon
Contributor - Level 3

Well for those that are complainning about the new notifications and how are they are done I have this to say. Did any of you that do not like it read up what they would be getting once they updated. That was announced when the update was released saying that the notifications would change. I myself check on the new changes before I  update so I know what I am getting and what to expect once I update. I mean there was plenty of websites explaining that. If you had read that maybe then you would not of updated and still be happy with what you had.

jrey03
Contributor - Level 1

Of course I didn't read up on the coming update.  I'm not a hard core tech loving person.  I'm a standard user.  Is this update only for the people who study the inner workings of the Millenium Falcon and speak R2D2?  Or is the phone for the 80% of people who want a phone in their pocket and google maps, email, and social media on the go.  Of course I didn't check out the detailed update specs.  I'm a standard user, trying to use my device for work and personal use.

2krazy
Enthusiast - Level 1

one or two things you either work for Verizon or you are one out of thousands of people that got lucky the cost thousands of people I mean thousands have had nothing but trouble out of the lollipop update myself and my wife included we both have the lg g2 and our two biggest complaints or should I say three biggest complaints are the phone getting hot which is draining the battery you might be able to call that 1 problem depends on how you look at it and the location service is constantly running which is using up data and draining the battery Verizon please fix this crap I am over it

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MissTJ
Enthusiast - Level 2

Will someone from VERIZON actually be replying to my ORIGINAL post or just to the other customers who replied?  I'm still waiting for answers from an actual VERIZON REP...

pherson
Champion - Level 1

Well you aren't gonna get one. There have been tons of posts telling people how to fix the issues but no one wants to follow fellow users advice. Second, I wish there as a filter where as soon as someone types "you work for Verizon" that their post cannot be posted. It's hilarious that when someone gives a reply that a poster does not like that they are automatically a Verizon employee. If you dont want correct answers or the truth, why are you posting?

smoovnerd
Enthusiast - Level 2

pherson wrote:

Well you aren't gonna get one. There have been tons of posts telling people how to fix the issues but no one wants to follow fellow users advice. Second, I wish there as a filter where as soon as someone types "you work for Verizon" that their post cannot be posted. It's hilarious that when someone gives a reply that a poster does not like that they are automatically a Verizon employee. If you dont want correct answers or the truth, why are you posting?

Unfortunately pherson, the "fixes" that others have offered, including many other forums and articles about this subject, in specific; the battery drainage issues, have yet been proven to work.  We have 20 Samsung Galaxy S5 devices, and the ones that have upgraded to Lollipop 5.0 (about 7) have all tried these "solutions" and have not worked, still getting terrible battery life and also random distortion of fonts (block letters).  Truly hope that Verizon releases a patch for these issues.  Very scared to have the other S5's and our Note 4's upgrade to Lollipop, we will have very unhappy users.  ๐Ÿ˜ž  But on a good note, at least our cell and data service is GREAT!  ๐Ÿ™‚

MissTJ
Enthusiast - Level 2

Tons of posts in the community forum?  Perhaps you have time to read through every thread, but I don't; hence the reason that I posted MYSELF.

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pherson
Champion - Level 1

When you start to write a post the forum will pull up related posts you could view first. Unfortunately you dud not do that.

jjaded
Enthusiast - Level 2

Before the update to Lollipop, I adored my Note 4. Everything worked perfectly, I had no complaints. I am a power user, I work for a technology company, I know how to mess with my phone, and I specifically bought this phone as something I could do my job on when I wasn't in the office. I would unplug my phone at 6 am, use it normally until 10:30-11 PM, and would plug it in before bedtime with some 20% left on the battery. Since the update has gone through, I'm lucky if I can get 6 hours of battery life out of it, and that's with me working during the day and not really messing with it other than to check text messages, see alerts, etc. It just sits on my desk and steadily drains. I have to charge it at least partway during the day, and then charge it some more when I get home so I can actually use it. It also glitches in that it abruptly hangs on a screen or an application and I have to hit the power button or the home button several times to get it to react, I click on something and have to wait for up to 20 seconds for it to react, I have to force close apps to get functionality back, I randomly drop calls in an area where I've never had an issue before.

I've done a lot of research on the issue, I've factory reset it 3 x's, I've cleared the cache partition weekly, but I am not going to go through and start disabling all of the features on the phone (wifi, bluetooth, gps) that I specifically bought the phone for. I already tell people not to do the update, but I would hope there would be some kind of fix to correct these issues or even allow people to reset back to the true factory condition, pre-lollipop update.

My 2 cents Smiley Happy.

ARSchoppe
Enthusiast - Level 1

I couldn't agree more!  I went from having the greatest phone/device I've ever used to something I actively try to avoid using.  My biggest problem is that, even with every Wi-Fi switch turned off (Wi-Fi scanning, Google scanning, etc.), it is constantly turning itself on at the most inopportune moments and scanning for networks!  The best answer I got from Verizon was, "wait for the next update..."  Idiots...

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haripopuri
Enthusiast - Level 2

Hi

Any updates on this?

Has verizon resolved any of the issues?

Thanks

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pherson
Champion - Level 1

There are no issues.

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jrey03
Contributor - Level 1

I got so sick of it I went a bought a used Galaxy 4S because it was cheaper and unaffected by the Lollipop downgrade.  Maps would load, google crashed constantly, apps wouldn't run, and eventually the screen would just not turn on at all and the phone was still receiving calls and making notification noises even though I could see nothing.  4 factory resets later and downloading every app again I gave up.  What a colossal F up.  I can't even sell my Note 4 with the issues it has.

And these forums don't help at all.  The Verizon response is like a cheerleader when you're down 56-0 in the 4th quarter and the geeks all heckle from the sidelines.  There's no help for regular users here.

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Nazus
Newbie

Just back out to kit Kat

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jjaded
Enthusiast - Level 2

Would if I could! Not something Verizon seems to be open to, having a few pissed off customers doesn't seem to phase them in the slightest.

If anyone has a notion on how to accomplish a roll back, I'm open to it, I haven't been able to find a working way to do so.

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prvzw
Enthusiast - Level 3

Yes you can roll back to official 4.4 vey easily. Just google it. I posted a link but mod removed it. However, I am telling you it didn't help my weak signal problem.

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jjaded
Enthusiast - Level 2

I would love that link if you could sneak it by Smiley Happy

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