I think the media is really blowing this thing up for only a small amount of these exploding phones came to light and I am pretty sure they didn't use OEM chargers, MY NOTE 7 IS JUST FINE AND YOU HAVE TO TAKE IT FROM MY COLD DEAD HANDS
Is there any truth to the latest press going around that Samsung is recalling all Note 7 owing to battery burning/exploding? Has Verizon voiced any opinion or position on this matter. Appears Samsung has halted all further shipments and deliveries of Note 7 (Is this true?).
I agree that Verizon is handling this poorly at the onset. I had to search for any information regarding the recall through the entire site and finally resorted to Chat. I had two separate chat sessions(the first dropped and screen disappeared) with reps yesterday evening that claimed no one had reached out to them prior to my doing so and the only solution was to return it since I had only had the device 7 days and exchange for another phone in stock or go back to previously used phone and reverse my upgrade. I had to really push about waiting until new devices were available from Samsung to replace with the same device. I pointed out to each rep that Samsung was obviously standing behind the device and replacing not just in stock but already purchased stock so there was no downside for Verizon replacing the device with a NEW device once the corrected devices are available despite possibly being later than September 30.
They did offer the warranty replacement option outside of the September 30th deadline they have imposed but that usually comes with refurbished devices and not necessarily in the color of my choosing. I had to buy mine through Verizonwireless.com due to neither of my local stores having any devices in Coral Blue and I received email notifications of purchase, shipping and updates but Reps said they knew of no plans to notify owners of the 2-week old device with replacement options once they became available. Just the same old line, "you can check back with us in a day or two" option and putting the onus on us, as owners.
When I see the other major carriers respond proactively and consumer-centric, I was disappointed with the initial Verizon response, just linking to their Twitter feed that still has the sales announcement in their banner for the Note 7 debut. In the article on Engadget,(owned by Verizon now) Samsung explains how the US Galaxy Note 7 recall will work the other carriers at least seem to offer more options initially to satisfy customers if only to provide information and suggest a wait and see unless you are having problems currently.
I hope Verizon will step up to provide customer service for customers that remain with them, like myself, after two decades despite being able to get it for less elsewhere.
AT&T Statement on Exchanges for the Samsung Galaxy Note7 | AT&T
https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm
http://newsroom.sprint.com/news-releases/samsung-galaxy-note-7-sales-suspended-at-sprint.htm
Now that Samsung has announced replacements as early as September 9th,How to replace your Samsung Galaxy Note 7 | TechRadar I anxiously await Verizon's response and hope that purchasers of the device since launch will be notified when stock is available. It will probably determine my desire to remain a Verizon customer.
You, before the deadline, have the capability to return the phone now to Verizon and wait for a new one, send it back to Samsung, or wait past September. If you wait past September and you were to get a refurb, it would be the correct replacement option, as your phone at that point too, would be USED and not new when they gave you a chance to replace it.
And as far as the replacement date.....what if Samsung decides to deal with the carriers in ABC order?! The carriers have no way of controlling when they will get the devices in stock, no much more so when a new product is launched and retailers run out of stock. They do not know; and can't hold hard to a date. A lot of these "expectations" are highly unreasonable.
My only expectation was that the company I have chosen for 23 years to be my wireless provider would at least take an active role in informing me, their customer, of acknowledging the issue that has garnered many headlines as existing and their willingness to be attentive to customers' concerns and make the exchange process as simple as possible for their customers. Not an unreasonable expectation at all. It's a growing competitive market for cellular providers and good customer service is how companies keep and even gain customers during a situation like this. I never expected ATT to go the extra mile and offer temporary interim devices until all exchanges could be made. I am disappointed and frustrated with Verizon's response, or lack thereof: not unreasonable.
The Note 7 is being recalled for battery issues. This occurs in about 0.1% of devices. Your device may not even be affected.
I patiently waited for Samsung to make a formal announcement regarding Note 7 recall details and gave some expected slack to Verizon knowing they could not communicate how they will manage their recalls until Samsung communicates the facts first. But a day after Samsung publically announced their recall intentions Verizon is still uncommunicative on how they will manage their Note 7 recalls. Before yesterday (9/1/16) Verizon Note 7 customers should have already received an preliminary interim email stating that Verizon was on top of the issue and would send more communications regarding what to do as soon as possible (nope, that did not happen). Today, Verizon should have already posted on it's front page a link to information on how they are planning to manage these recalls, as well as sent direct communications. Instead, we have to do our own searching, digging, reading to find out all the facts on our own through other tech resources and news outlets. I expected better customer service from Verizon. You sold it to us and you should managing this customer service information directly with your customers in a much more proactive customer service oriented manner.
Once again an unreasonable response. How can a company rightly list what they are gonna do about a problem when the supplier is still trying to sort things out?! Just because other companies said what they are doing, doesn't mean that's what's gonna happen.
Right 35 phones reported. Samsung announced the root cause is from a battery supplier with defective cells. Whether the people used OEM chargers or not is not as important as the information Samsung provided that the part itself is inherently defective.
~0.1% of 1MM phones is about 1K phones. Could be more, could be less. Chances are we may not have a defective phone. I, as well as many on the forum, aren't willing to take that chance of injury or fire to ourselves, children, or loved ones. Until I can verify my phone does not have a defective battery, yes, I will continue to be concerned as should all other Note 7 owners.
Samsung has been brought to the attention of this issue a few weeks back. There was plenty of time to work with suppliers and a solution to replacements. The announcement should have been made lock-step with suppliers so there would be a plan from this initial onslaught of concern after their initial announcement, which strategically was made after the stock market closed before the weekend. This announcement directs us to call Samsung or the retailer outlet and to move forward with the exchange or whatever option. Currently we are told one thing vs another and left in the dark, expected to dig out the information ourselves. It is THEIR responsibility, period.
If you're happy and not caring to replace your phone, great! Better chance for one of us who are waiting to get one sooner.
pherson, thanks for feedback but you seemed to miss the main point. I was expressing frustration for how disappointed I am as a faithful Verizon customer for Verizon's lack of communication/information on this equipment safety topic. Which to me is the sign of poor customer service. This simply isn't about a phone that isn't working, it's about potential 'exploding' batteries.
For years my family and I have provided lots of $$ and loyalty to Verizon as our sole wireless phone provider. I expect better customer service when I am concerned not only for my daughter's safety and also for her ability to keep the communication device of choice. In this thread we see where customers have had to reach out and make calls directly to Samsung or Verizon, or search the web for correct answers. There are lots of things Verizon should be communicating, and some of it is buried in these threads that customers themselves are communicating based on their own person research.
We shouldn't have to go to this chat area to figure these things out. Verizon should already being sending out communications or at least providing an easy linked path from Verizon's main web page and read up to date information about what is going on. Instead, that information is buried in these chat areas and provided by customers, NOT Verizon.
If a customer (i.e. my daughter and the Note 7 I purchased for her) is in possible physical danger from an exploding phone... I want the company I bought it from to show more concern and offer more helpful information, even if they can't give final details at this time. There is a lot they could be communicate that would be useful and helpful. We shouldn't have to be 'digging' it up for ourselves in sources everywhere else other than Verizon directly from whom we purchased the phone from.
I've posted that Samsung has acknowledged this as being a defect. What don't you understand? Your posts haven't been at all constructive to the OP's original question nor contributing to the actions required to be taken. Now, you're just trolling.
Play it safe and swap your Note 7 because of the recall | Android Central
I think the media is really blowing this thing up for only a small amount of these exploding phones came to light and I am pretty sure they didn't use OEM chargers, MY NOTE 7 IS JUST FINE AND YOU HAVE TO TAKE IT FROM MY COLD DEAD HANDS
Excellent point.
I personally think that people see that they need these new types of chargers, but then say "I'm not paying that, I'm going on Amazon". Then when something happens, it's an issue. Cheaper is not always better. What's the old saying? An ounce of cure is a pound of prevention or something like that.
It's the other way around lol
Thank you posting the information you gathered from your Verizon phone call. I am not happy that Verizon isn't sending this to all the customers who purchased Note 7s from them. Or at least providing easily links to the same information from the FRONT page of their web site.
I have had my Note 7 for two weeks... noticed it got warm when charging. I went into the settings, disabled the Rapid Charging... now when on the charger, no detectable increase in temperature whatsoever.
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If you can not use a feature of your device because it overheats it means your device is defective. I expected to see Verizon providing precise instructions to avoid get injured and precise information of how they will implement the recall. Instead they have been playing with us, their clients. Verizon is taking us for granted. Big mistake.
Mine gets extremely hot when watching netflix.....and I mean like almost fire hot.
I find this interesting because my LG G4 used to get very warm while charging yet my Note 7 is cool. It doesn't matter if I use rapid charge or wireless the phone does not heat up at all. I suppose this could be a bad sign but I look at it as a very good situation. I'm concerned that if I trade for a new one, the new phone may actually be worse. I don't want to have to turn off rapid charge to keep the phone cool. And I want to continue to get more than a days use from a single charge. What to do?
That is certainly up to you. If you ignore the recall and then have a problem with the phone later on, you may be on your own.
Me and my wife have the N7, she's with AT&T and I just switched to Verizon a week ago. We went to AT&T first to return her N7 and they exchanged it with no issues whatsoever. They stated that when the good batch of N7's come in, she can turn her interim phone in and get the N7 again. They even offered to buy back her accessories. Happy wife, happy life. Now we walk into the Verizon store and it's a totally different atmosphere. AT&T reps greets you at the door and stay with you until you walk out satisfied. Verizon reps...I had to search for them. I informed the V rep that I would like to exchange my phone because of the recall. His first response was...all recalls all voluntarily and I won't be able to get the N7 back when Samsung release the good batch. I proceeded to explain to him that other carriers are honoring Samsung return policy, why isn't Verizon. All he can tell me was he talked to corporate and they're not going to. So whatever interim phone I decide to get to replace my N7, I'm basically stuck with it. I decided to take a chance and kept the N7 hoping nothing happens. Maybe Verizon will change their policy in a day or two. Is this the type of customer service I switched over to? I'm very tempted to go back to my previous carrier since I'm still within my rights to cancel without penalty.
I'm with you 100%. I'm hoping I don't have to go to a store, awful experiences there and it's always very time consuming.
Not sure if you saw my other posts, but I'm going to go through Samsung. Hopefully it'll be resolved quickly and at least they're offering a little more for this inconvenience. I'm going to call them on Monday and will keep the forum updated.
I've read the whole thread. What's funny is that AT&T sent my wife a text last night about the recall and instructions on returning the N7. I'm still waiting on Verizon to put something on their website about it. Please keep the forum updated.
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