Re: Note 7 Recall
Jd1010
Enthusiast - Level 3

Click on this site to read ZDNet's story on our exploding N7's. Evidently, there will be software available on the Samsung site with which to test your N7 to determine if the battery is likely to fireball on you. I get the feeling that we are on the early edge of this thing, but it looks like a global replacement program will kick off on September 19th. Of course, it's too early to expect Verizon to kick in their two bits on this, Hopefully we'll hear something sooner that we do with Android updates. . .

Samsung to halt Galaxy Note 7 sales and replace phones following battery explosions | ZDNet

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Re: Note 7 Recall
MATPET7
Enthusiast - Level 1

My 14-day return period ended two days ago. Personally, I think that Verizon should extend the return period for Note 7 owners who decide to go with another phone. This kind of defect would certainly justify that kind of action.

Re: Note 7 Recall
dexman
Community Leader
Community Leader

If the Note 7 had a removable battery, the fix would be easy...assuming that the battery itself is the problem.

Re: Note 7 Recall
Goldie112299
Enthusiast - Level 1

SUSCRA4​ All of my Samsung phones have gotten hot while charging... sometimes while not charging as well. I upgraded to the Note 7 last week and I absolutely love it. It gets warm during charging, but not hot and not hotter than any other Samsung that I've owned. Other than getting warm while charging, it has not gotten warm or hot at any other time this past week.

That being said, I am only marginally concerned about this fire issue and as far as I am aware, the phones that were affected were using 3rd party chargers. Technology is a fluid thing and no batch of product can be without a few "lemons".

It looks to me that Samsung is taking appropriate action.After ensuring thatour phone is not one of the affected phones, they should either send us free additional chargers (one home, one car) to ensure we are not using 3rd party chargers or offer 50% off the Samsung store to purchase "official" chargers from them.

I myself have already purchased 3rd party chargers and USB C adapters on Amazon but they have not arrived yet. I am not taking the risk so unfortunately, I will have to go through the hassle of returning everything. Ugh.

Re: Note 7 Recall
ODILACLARET
Enthusiast - Level 1
Re: Note 7 Recall
tikibar1
Community Leader
Community Leader

According to http://www.droid-life.com/2016/09/02/carriers-acknowledge-note-7s-battery-ghazi-offering-immediate-e...

“On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device’s battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee for any customers who purchased a Galaxy Note7 and wish to return or exchange it.”

The info. also is posted on VzW's website at:  Meet the new Samsung Galaxy Note7 from Verizon; preorders start tomorrow | About Verizon

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Re: Note 7 Recall
K609
Newbie

According to Samsung website from their news report....  But called Verizon and Verizon is saying it's only certain devices,  so I don't know because Samsung says voluntarily recalling all note 7s [Statement] Samsung Will Replace Current Note7 with New One – Samsung Newsroom

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Re: Note 7 Recall
PRS2ARCHANGEL
Enthusiast - Level 2

Obviously, my main concern, while Samsung is scrambling to figure out what to do - is if we as consumers are uncomfortable with hanging on to our N7s, and Verizon will replace it for us - WHAT will Verizon replace it with?  They have put a global top-sell on the N7s, so we have to take a lesser phone now???

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Re: Note 7 Recall
Ann154
Community Leader
Community Leader

It is also posted in the Community too. Samsung Galaxy Note 7 Recall

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Note 7 Recall
1179NISHA
Enthusiast - Level 3

I read somewhere on of the other carriers is not only refunding for the phone but all accessories as well. Is this something Verizon is going to do? I mean there's no need for the accessories if you don't have the phone; especially if it's to no fault of your own.