Is there any truth to the latest press going around that Samsung is recalling all Note 7 owing to battery burning/exploding? Has Verizon voiced any opinion or position on this matter. Appears Samsung has halted all further shipments and deliveries of Note 7 (Is this true?).
wjc3 wrote:
I've read the whole thread. What's funny is that AT&T sent my wife a text last night about the recall and instructions on returning the N7. I'm still waiting on Verizon to put something on their website about it. Please keep the forum updated.
Not on their website? What do you call this? Samsung Galaxy Note7 | Verizon Wireless Or this? Samsung Galaxy Note 7 Recall Or this? Samsung Galaxy Note 7 Recall Or this? Samsung Galaxy Note7 Support | Verizon Wireless
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I went into a Verizon store just to get information on the recall. I was told to call tech support after the holiday weekend. My wife and I are going to keep our N7 until we know we will get a new improved phone. We are use to the note.
This has been an interesting thread. After all is said and done, we should all have new phones. I'd love to know the percentage of people that remain with the N7 as opposed to those who opted for "inferior" non-explosive devices.
We all manage risk, every day. The odds of being struck by lightening (1 in 350K in Florida), of being a pedestrian struck by a car (1 in 4,292), or of dying in our sleep (1 in 6,472). Now we have a "new" risk: that of having our N7 spontaneously combusting (apparently 1 in 28,751 in our case). How do we manage? Largely with blissful ignorance in the face of necessity. We stay in Florida, walk the streets, and go to bed. And we use our N7's pretty much as usual, insulating the nightstand from the charger with whatever is handy (not really, but if it makes you feel better), until the day that our replacement N7 finally shows up.
There is NO acceptable risk if the phone's user happens to be my daughter. But it isn't a "new" risk, either. In 2004, this US News and World Report headline: "Exploding cell phones a growing problem." Bing "What are the odds of my cell phone catching fire?"
So, we aren't dealing with a new risk, but the manufacturer's response is VERY unusual -- not what you would expect from a major corporation. No foot dragging. Zero. And relatively open pockets in an effort to repair damages. Think back to Apple's Antennagate. Verizon? Well, just in providing an avenue of recourse they're doing about what I'd expect from a provider. If I can meander into one of their stores and walk out with a new replacement N7 at no charge 15 or 20 days from now, all with limited hassle, I'm happy. I'd be happier if they'd just deploy their recycle program, automatically send us our new phones and have us return our explosive ones.
That's my story and I'm sticking to it. . .
I like that.
great news, Verizon's sending text messages:
FREE VZW MSG: On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device's battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee. If you wish to return or exchange the device, please visit the store you purchased it from. When you return your Samsung Galaxy Note 7 and buy another smartphone you will get up to $25 off any accessory. Learn more at https://news.samsung.com/global/statement-on-galaxy-note7.
It's not clear if/ when they will get non-defective ones and whether you can exchange for a non-defective one, but at least Note 7 owners are being notified of the defect. Good job!
Going to call Samsung on Monday and see if they will replace the one I have. And they offer a $25 gift card, doesn't force you to buy only accessories.
trying to delete the 'sorry' post as it's now out of context, but can't seem to do it.
FYI, you have only five minutes to edit a post. After that you have to ask the moderators to edit it.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I have no idea how people are getting loaner phones from Verizon. I upgraded mine the first day it released. Was on vacation when I received a text message from Samsung about the recall. I checked it out online and as soon as I got back from vacation I went to my local Verizon to exchange it. I checked in at the front and they told me it was a 45 minute wait even though I explained it was for the recall. And than after the 45 minute wait was given my 2 options. I could choose to switch to a S7 and lose my upgrade or wait until the note 7 comes back in stock. And they were not giving out loaner phones. I asked when the note 7 would come out. The rep told me the following week but they don't know exact date and she would call me when it does. And even put a note on calendar call me. A week went by and I never received a call so I called the store today to check in. A different girl answered and told me they have no idea when they will get the note 7 back in stock and that my best bet is to watch Samsung's website for a public announcement.
So tonight I spoke to a Samsung rep via live chat who claims Verizon will have the note 7 in stock next week. So at this point I'll believe it when I see it.
I've received texts and emails from Samsung as reminders I still have to return it and shouldn't use it and so on. Yet i'm forced into a box waiting for them to come to Verizon. If its this serious a safety concern they should give loaner phones free of charge and take care of their customers until we can get new note 7s. I'm feeling like Verizon only cares about their bottom line. Whenever my car had a recall and I was notified I would bring it to a shop free of charge and it would be taken care of that day. I did not have to wait indefinitely for them to figure out how to get the parts in stock. The parts were already there waiting for my car.
No loaner phones. Downgrade and PAY for other phone while waiting for the New Note 7 then start payments on the Note 7 again. That is the deal that I was given, though it was put much nicer by them.
I got the same deal and I took it. This stop gap interim arrangement is what is being loosely called loaner arrangement. I get my replacement Note7 when available without the costs associated with early upgrade.
I was not expecting a free lunch.
As well as noone should. Nearly everyone is talking @i need or deserve compensation ". No, you don't. Things happen. Life happens. Bottom line? It's just a phone.
I have a contract buying an $850 phone. It does not work. They will not take it back.
Galaxy Note 7 recalled by U.S. CPSC, Samsung says 92 reports of overheating in U.S. | PhoneDog
They have to required by law. You tell them if they do not refund you and cancel the contract you will contact the CPSC. It's an official recall.
Next week this drama ends and I get on with my normal life.
Just a few more days for this recall to be resolved. If you have any questions, refer to this page: http://www.samsung.com/us/note7recall/
-Tyler
Latest: I went to the Verizon Allen tex store sat 1100 am. We have a safe note 7, original was swapped out. As we leave in a few days for Korea and as the note 7 is again being questioned, we asked what our options were. Salesperson said
1: pay $800 to get into a different Galaxy phone
2: ship the phone to Korea
verizon in Allen didn't know anything about Verizon swapping out safe note 7's, Carnival ban, southwest fire
There's nothing official. Some people should be in their return window and can return the device. If they are in their return window they can also exchange their device. If there is a recall then same thing will happen like last time.
Start a new topic or ask questions in the open forum.
