Note 8 TIme wrong after Android 9 update
pfautley
Enthusiast - Level 2

I updated to Android 9 yesterday and ever since the time has been wrong. It has been displaying in GMT instead of the correct timezone for my GPS location. It is temporarily fixed if I toggle the automatic tome zone option, but returns to GMT shortly thereafter. This has been a huge pain because all of my calls/emails/etc are receiving timestamps that make no sense. Any help or acknowledgement of the problem would be appreciated.

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18 Replies
deloused
Master - Level 3

The time issue with Pie has been reported to Google by several android users, hopefully they will find a swift resolution:

https://android.stackexchange.com/questions/205315/time-zone-keeps-changing-wildly

vzw_customer_support
Customer Service Rep

pfautley, I know how important it is for your device to display the correct time. Have you restarted your device since this started? Have you heard similar situations happening with this phone model? Are you toggling the Automatic Date and Time on or off?   EricaG_VZW

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pfautley
Enthusiast - Level 2

I had my time settings set to Automatic Date and time. I restarted my phone and have seen the same results.

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vzw_customer_support
Customer Service Rep

pfautley- I appreciate you following the steps we provided. We apologize that you are still experiencing issues with the time on your device. Please reset the network settings on your device. https://www.verizonwireless.com/support/knowledge-base-214319/ Resetting the network settings will fix the issue with the time and will refresh your network connection. Also, keep in mind that your Wi-Fi passwords will be deleted and any Bluetooth connections will be lost when you reset the network settings. Please let us know if you run into any issues.  

JacobV_VZW

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pfautley
Enthusiast - Level 2

This did not solve the problem. Its also a total pain because now I need to reset a bunch of stuff. Please advise on next steps

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vzw_customer_support
Customer Service Rep

I appreciate your time and patience as I know how inconvenient it is to have to re-enter all of the information we store on our phones these days. I know that it is best to avoid having to set things back up but the next step to take would be a Reset of All Settings as found via https://www.verizonwireless.com/support/knowledge-base-214295/

YaleK_VZW

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pfautley
Enthusiast - Level 2

Do you know that this will solve the problem? Im not going to go through a major hassle again unless this is likely to solve the problem.

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vzw_customer_support
Customer Service Rep

Good question. Our goal is to provide you with troubleshooting steps in an attempt to resolve your issue. If you'd like, follow the previously provided steps (Reset of All Settings as found via https://www.verizonwireless.com/support/knowledge-base-214295/. Advise us of results. 

 

CoreyM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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pfautley
Enthusiast - Level 2

This did not solve my problem and is really annoying. What now?

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vzw_customer_support
Customer Service Rep

I can only imagine how you are feeling pfautley, I depend on my phone for the correct time daily. I never even wear a watch anymore. I am so sorry for this inconvenience, don't worry we are here to get this fixed for you. Next, we will want to run the Device Health Check. This will tell us if there is an issue going on with your device. Here is a link with instructions: http://spr.ly/6606E5qXC

Please keep us posted, it would great if you could send screenshots of the results. 

 

RosanneM_VZW

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BrettRRR
Enthusiast - Level 2

Verizon, has this and all of the other reported bugs with the Pie upgrade on a Note 8 been fixed?  People seem to hate this buggy upgrade, yet my phone keeps encouraging me to do it.  What's the deal?

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vzw_customer_support
Customer Service Rep

BrettRRR,

We can relate to how important it is that your device is operating flawlessly. Help is here. There aren't any known concerns with the update reported to us by Samsung. Like any other update, compatibility is key, so we recommend ensuring that your apps are also updated. What concerns are you having?

KatiM_VZW

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BrettRRR
Enthusiast - Level 2

Hi Kathy,

That's not a satisfactory answer to my question.  Please answer my question.

 

Thanks,

Brett

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vzw_customer_support
Customer Service Rep

BrettRRR, I'm sorry that our first response wasn't as helpful as you hoped. Android, takes feedback from us and the other carriers, as we learn about any issues with updates. They use that information to correct any issues with further updates. The best place to keep track of these updates is with the Note 8 Software Update page: https://www.verizonwireless.com/support/samsung-galaxy-note8-update/

 

If you visit that page, you'll see a new release was done on May 23rd. Besides a security update, the software update includes an updated software version. This is the first update following the Android 9 release, so any issues found would be addressed with that software update.

 

I would recommend downloading the new software update, so you have these latest security and software improvements.

 

JohnT_VZW

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BrettRRR
Enthusiast - Level 2

Hi. Thank you for your reply.  Does this new update fix the problem of the clock not being accurate?

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vzw_customer_support
Customer Service Rep

You can view what the update has changed online, BrettRRR. You can find our software notes by heading to this link, https://www.verizonwireless.com/support/samsung-galaxy-note8-update/ . If you wish to find out eraclty what was changed in the fuctions of your device with this new update, it would best to contact Android support directly.

JavierMD_VZW

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chuckwilmot
Contributor - Level 1

Yes, same problem.  Very annoying.  Sometimes if I restart it fixes itself, sometimes it does not.  Very annoying.  I hope they figure this one out soon.

vzw_customer_support
Customer Service Rep

It's worrying to see that the incorrect time appears on your device after the latest software update, and we will be glad to assist you especially because you're only able to momentarily fix this problem when you restart your device. Please tell us, is your device set for Automatic Date and Time? If the answer is yes, please disable this option for a few seconds and enable it once again. Also, the following link will guide you through the process of manually adjusting the time on your device. http://spr.ly/6607EdKUW

GeovannJ_VZW

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