Note9 Pie Update - Verizon Slacking
LONGFUCUI
Enthusiast - Level 1

When will we receive the Note9 Android Pie update? AT&T  T-Mobile AND Sprint have already released it to the Note9. That is just sad.

Labels (2)
55 Replies
Martideleon
Newbie

Hi, I've looked at this website and I'm a bit confused since there are a few different firmwares on the website. Did you install the T-Mobile or Sprint file?

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KempsterX5
Enthusiast - Level 1

The Samsung Galaxy S9 and S9+ received it over a month ago and this is straight up ridiculous, I love my Note 9 and will most likely get the Note 10 but I am not happy with all these delays  

Susie2057
Enthusiast - Level 2

Sad that the S9 and S9+ got Pie before the note 9

vzw_customer_support
Customer Service Rep

Susie2057, your loyalty simply cannot be overlooked, and seeing you go would be an unexpected turn of events. Having the latest software update is always an exciting feeling, so I can see the reason for your inquiry. I am here to help with your device needs. Every time we release an update, we must work hand-in-hand with the manufacturer. We want to ensure for a smooth software experience for the Note 9, as we currently do for the Samsung Galaxy S9 models, so we are waiting until we are certain that it works seamlessly. Thank you for your patience as we are diligently working on it. Is there a particular reason why you are looking into the Pie update? What are you looking forward to most on the update? Is there anything currently not working on your phone?

 

AkaneM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Susie2057
Enthusiast - Level 2

I want the dark mode which isn't available without pie. Since the note 9 is a flagship device and newer than than the S9 and S9+ why would they get the update 1st before the note 9. The latest released phone should be updated 1st. 

igott23
Enthusiast - Level 2

Whats also concerning is no security update since December, so they're  working on PIE for the Note 9 but not maintaining the security and updates of existing devices that are not even a year old SMH!

Thumpers67
Enthusiast - Level 1

It's a shame VZW is holding its customers updates hostage. T mobile is updating their Note 9s, shame on you Verizon. Paying customers shouldn't have to side load updates because you refuse to provide them. If VZW's answer is that they are still ensuring it is ready, they are incompetent! The lack of communication shows Verizon's disdain that it has for its customers. 

igott23
Enthusiast - Level 2

Easy enough to just switch back to ATT with the trade in on the Note 9 being $550, going to get the S10+ and move on!

vzw_customer_support
Customer Service Rep

We definitely hear you concern with the wait for the Android OS 9.0 Pie update for the Samsung Galaxy Note9, Thumpers67. There is no reason we would hold back such a great update for the Note9 unless it was neccessary. We are all excited for the update to be available with these devices on the best network in the US. For the most updated page on the updates for the Note9, please check out this page: https://www.verizonwireless.com/support/samsung-galaxy-note9-update/#/.

 

ZaakC_VZW

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Fashionmaverick
Enthusiast - Level 3

This is disturbing news to know we're still waiting in the wild (all VZW Note 9 users).  I was hopeful when the S9/S9+ received their One UI update, that we'd soon follow.   I just read T-Mobile is now on board with releasing the update to their Note 9 customers and join the ranks of AT&T and Sprint.   So, what's going on with VZW's ability to expedite One UI for Note 9 and be more informative about the process vs sp mysterious.   I'm vicariously living through other Note 9 users who have One UI and attempting to remain hopeful our Note 9s will have an update anyday for Android Pie.  Verizon please listen to your Note 9 consumers and provide us with the much anticipated One UI.  To be honest, the Note 9 should have received the update before the S9/S9+ especially since it was a newer device model.  Remaining loyal and hopeful for this update.  

TheManWithNoPlan
Enthusiast - Level 1

You don't even technically need to go out and buy an sd card... I side loaded pie without it... Glad I decided not to wait Ive been loving this update

Jfcorey
Enthusiast - Level 1

Why can't Samsung do like Apple and refuse to allow Verizon to bugger up their software? So disappointing to have to wait so long for updates!

RodVanderHuge
Enthusiast - Level 2

Even better if Samsung could keep their hands (mostly) off the software too. I don't need duplicate Samsung apps when most of Google's are just fine. I say take stock Android, add S-pen support, and roll it out. Fingers crossed for a Note 10 Google Play Edition. 😂

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Dannych16
Enthusiast - Level 1

I just can't believe that a company such as big as Verizon can take so long to issue an update. They claim to be the best but stuff like this shows they are far from it.