Nougat/Photos/S7Edge
jjnsgy
Newbie

Any reason why one full day of photos would spontaneously turn to blurry blue sky photos?  Screenshot_20170416-120545.png

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Re: Nougat/Photos/S7Edge
Elements
Specialist - Level 1

Did you perform any software update around the time this happened to the pictures? Are you saving your pictures to internal storage, or to the SD card?

Re: Nougat/Photos/S7Edge
vzw_customer_support
Customer Service Rep

Jjnsgy, I would be just as concerned if my photos displayed a blue box instead of the actual photo thumbnail. We are here to help out. Elements asked some great questions regarding the storage location of your photos. Which one of the two are they saved through?

Since this happened, have your photos displayed back like normal? Are they viewable if you click on the actual image and view the image using a photo app?

Please keep us posted.

NicandroN_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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