One UI 3.0 Advanced Messaging not working.
DisassemblyEdits
Enthusiast - Level 2

I bought my Galaxy Note 20 Ultra on Dec 11. Today, Dec 18, My phone received the new One UI 3.0/Android 11 update. Everything went seamlessly. The only issue that Im having now is that when I opened the Messages app native to Samsung it asked if I would like to setup the new advanced messaging feature so ofc I did. I selected "Next" and then received an error message:

"Oops. Looks like something
went wrong.
There was an issue updating you to Advanced
Messaging.There are a few reasons that might be
causing the issue:
1) Advanced Messaging may not be available if you're on a
corporate or government account. Contact the account
administrator if you have more questions.
2) You may have a feature that blocks messaging enabled for
your phone number.You'll need to turn off this feature in order to
be updated to Advanced Messaging. You can either manage
these settings through My Verizon or by giving us a call at 800-
922-0204.
You'll continue with standard messaging if you can't be updated
to Advanced Messaging."

So I tried to troubleshoot with no luck. Could not find any such feature that could possibly be preventing it from working. So I then called Verizon and they troubleshoot the issue to no avail as well. Went as far as clearing all cache and data, disabling the app, restarting phone normally and then in safe mode. Still no luck. Wondering if this feature just isn't supported by Verizon yet and if anyone else had this issue on their Note 20 Ultra after the OneUI 3.0 update? Or if it is even working on other peoples Note 20 devices. If it is working I will consider a factory reset but would rather not do it unless I know for sure that it is supported or if someone else had a solution. 

Labels (1)
79 Replies
cehogan483
Enthusiast - Level 3

I have the exact same experience. Reading things online it sounds like it works with other carriers. According to Verizon advancd messaging page, they only support the S9 and S9+ for advanced messaging.  Question for Verizon is when will this be enabled more broadly since they approved the one ui update with thus feature. 

Mjs07081
Enthusiast - Level 1

I too am having the same issue on both my phone and my wife's note 20 ultra.  

vzw_customer_support
Customer Service Rep

Mjs07081, we want to make sure all our customers are getting assistance. Please, Private Message us anytime for live agent support. - Nick

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vzw_customer_support
Customer Service Rep

cehogan483, we are here for you to help in any way we can. So we can look closer into this, please send us a Private Note. JoseL_VZW

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DisassemblyEdits
Enthusiast - Level 2

Why can't you guys acknowledge your own notes? Instead of asking us to private message? None of you verizon agents will address the fact that the update notes for the galaxy note 20 clearly states in your own update notes "Now introducing Advanced Messaging for your galaxy note 20 ultra" it's on your website... the rep previously linked it and in the same breath denied it which proves none of you are reading the update notes. So frustrating can't get any acknowledgement. This technical support is a joke... you guys literally troubleshoot from a handbook guide and not actual experience. 

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SLOULY86
Enthusiast - Level 3

I have the same problem, for some reason I can't activate the chat feature.

vzw_customer_support
Customer Service Rep

We are here to help, Slouly86! Which messaging app are you using? Is it the standard one that came installed or another app?

 

ScottD_VZW

SLOULY86
Enthusiast - Level 3

I'm using the default messaging app,

Samsung messages.

Portigy1
Newbie

Same! Samsung messaging app

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vzw_customer_support
Customer Service Rep

Portigy1, thank you for reaching out to us. We are in the process of expanding Verizon's Advanced Messaging (RCS 1.0) to additional devices starting with the Samsung Note 20. Currently, Advanced Messaging is only available on the Samsung S9 and S9+and an update is scheduled to be pushed out to the Samsung Note 20 in January 2021. As part of a normal process with Samsung, they began pushing this update to around (20K) customers on December 18, 2020, to view usage through the holidays before pushing out to the full Note 20 base.

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tempralstorm
Enthusiast - Level 2

If Verizon is planning to release the update in January, why then does the release notes at https://www.verizon.com/support/samsung-galaxy-note20-ultra-5g-update/ say that Advanced Messaging for Samsung Messages is NOW available? This is causing A LOT of confusion among Note 20 Ultra users. If Advanced Messaging is not available please update the release notes to remove the Advanced Messaging information

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Rich1mich1nancy
Enthusiast - Level 1

Same here.  Samsung default messaging app.  Can't open Advanced messaging.

vzw_customer_support
Customer Service Rep

Rich1mich1nancy,

 

We want to make sure you have the features you need available. I want to make sure we get to the bottom of this. Is your version of the Note20 made specifically for Verizon? Where was it purchased?

 

AndrewT_VZW

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SLOULY86
Enthusiast - Level 3
 
It's on your website

Advanced Messaging (RCS)

This update introduces Advanced Messaging (RCS) for your Galaxy Note20 Ultra.

Advanced Messaging features include:

  • Send larger text messages: Create larger messages up to 8,000 characters long. With Advanced Messaging you're no longer limited to 160 characters.
  • Typing indicators: See when your contact is typing in a conversation.
  • Read receipts: See when your message has been read.
  • Large group chats: Create group chats with up to 100 participants.*
  • High-quality media sharing: Share pictures and videos in high-quality.
  • Chat over Wi-Fi: you can send messages over Wi-Fi, even when you don't have a cellular connection.
  • Transfer larger files: Send larger attachments than ever before.
  • Location sharing: Share your location as you travel.

*Group message recipients must also have Advanced Messaging enabled on a compatible device.

See our Advanced Messaging FAQs for more information

Tc0n
Enthusiast - Level 1

It amazes me that this feature is officially released and said to be compatible for this device and yet... Not one Verizon support agent has any clue about it... Almost as if no one even knows what advanced messaging is.

vzw_customer_support
Customer Service Rep

Tc0n, we want to make sure you are able to use the messaging app of you choice. To clarify, what issues are you having with the app? CourtneyM_VZW

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vzw_customer_support
Customer Service Rep

SLOULY86, 

 

Thank you for the details. We have updated the information and you should be able to activate this feature now. Have you tried? Are you still having trouble?

 

-JenelleW_VZW

SLOULY86
Enthusiast - Level 3

Yes, now I'm able to use the chat feature.  Thank you. 

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McCoyBoy
Newbie

What about the Galaxy s20? 

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vzw_customer_support
Customer Service Rep

Good question. Here's a link that may be helpful https://www.verizon.com/support/knowledge-base-229441/. 

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