Only works with out the back cover

Couple days ago I was driving using phone add GPS,  in middle of drive in dash mount,  no one touching it,  it says the Sim card has been removed.  So I reboot and it workec fine for a few hours but has been weird since.  I read online to try reboot with out sd card.  At that point I found that it works without the back cover on.  Of I put cover on,  it acts like battery is 0 even when 100%.

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Customer Service Rep

This is definitely strange Laura. Your phone should work best with the back cover on. When did this behavior start? Do you remember if it started after updating/installing a particular application/software? Is there any physical/water damage to the phone? What is your software Build Number?

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