Oreo update
THODIC81
Enthusiast - Level 1

Been having issues since the update text messages still say sending data not transfer and from gear 2 neo everything hangs up WiFi slow connection  Battery drains faster

Labels (2)
0 Likes
3 Replies
THODIC81
Enthusiast - Level 1

Yes still have issue was on phone with Verizon they could do nothing, in the end connected me with a samsung rep. still nothing they gave me a number to call, never got thru so just went and got a gear sport replace neo 2. Still have issue where it says sending text messages my party can responded and it still say's sending. After checking  miss calls and checking messages the notifications still shows like I never read message or check numbers " bad update."

vzw_customer_support
Customer Service Rep

Having the latest update and a fully functional device is important, THODIC81.  With the text messages showing sending, does the other party receive the messages while it says sending?  What data is not transferring between the Gear 2 Neo?  After a major update, it can take several days for the optimization process to complete, so the first few days can experience battery drain. 

 

AdamB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

bd94s10
Specialist - Level 2

Are you still experiencing these issues? Just curious.